Subject: Re: Order shows delivered but not received - 600868883_1 //awb: BazDelivery::NASIRMASH
From: Taqwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Yaseen Shaqra <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Tue, 9 Jun 2020 12:31:50 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa

Kindly assist , and provide more details to arrange refund

Regards
Taqwa

On Tue, Jun 9, 2020 at 12:23 PM Sagar Khawani <[email-masked]> wrote:

> Pls provide some detail
>
> I can’t process refund based on just lost
>
>
>
> Lost by who ?
>
> Courier or our driver lost it.
>
>
>
>
>
>
>
> *From:* Taqwa Ali <[email-masked]>
> *Sent:* Tuesday, June 9, 2020 12:19 PM
> *To:* Sagar Khawani <[email-masked]>
> *Cc:* Shajeeb Cheriyath <[email-masked]>; Mostafa saad <
> [email-masked]>; [email-masked]; Samiya Sheikh <
> [email-masked]>; customer care <[email-masked]>; Mary Anne
> Agapito <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Yaseen Shaqra <[email-masked]>
> *Subject:* Re: Order shows delivered but not received - 600868883_1
> //awb: BazDelivery::NASIRMASH
>
>
>
> Dear sagar
>
>
>
> Please assist , and refund the customer as shipment is lost
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Tue, Jun 9, 2020 at 12:05 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Taqwa
>
>
>
>
>
> Please refund the customer.
>
>
>
> @Shajeeb Cheriyath <[email-masked]> Order was updated on the sheet
> to update it as lost.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Tue, Jun 9, 2020 at 11:18 AM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> kindly assist
>
>
>
> The CM confirmed that she didn't receive the order yet ( 600868883_1).
>
>
>
> CM wants the order to be delivered today or she wants the refund.
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Mon, Jun 8, 2020 at 9:31 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @[email-masked] <[email-masked]>  Please update us urgently, the
> customer is following up
>
>
>
> On Sun, Jun 7, 2020 at 5:16 PM Clearway Express <[email-masked]>
> wrote:
>
> This order has been delivered to customer but customer have problem with
> his goods what he order he didn't received.
>
>
>
> Need to clerify with customer.
>
>
>
> Regards
>
>
>
> On Sun, 7 Jun 2020, 13:58 Samiya Sheikh, <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly arrange an urgent delivery today. please assist.
>
>
>
> @Mostafa saad <[email-masked]>
>
>
>
> Regards
>
>
>
> On Sat, Jun 6, 2020 at 4:01 PM Mostafa saad <[email-masked]>
> wrote:
>
> @[email-masked] <[email-masked]>  Please share your feedback.
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Sat, Jun 6, 2020 at 3:21 PM Samiya Sheikh <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly update this order and arrange an urgent delivery.
>
>
>
> Regards
>
>
>
> On Sat, Jun 6, 2020 at 12:06 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> We have another customer who complained that her order was not delivered
> like what was shown on the record.
>
>
>
> Please check as we keep on receiving the same issue all the time.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>