Subject: Re: Order shows delivered but not received - 600868883_1 //awb: BazDelivery::NASIRMASH
From: Mostafa saad <[email-masked]>
To: Taqwa Ali <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 9 Jun 2020 12:04:49 +0400
List-Id: <ccteam.mumzworld.com>

Hello Taqwa

Please refund the customer.

@Shajeeb Cheriyath <[email-masked]> Order was updated on the sheet
to update it as lost.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 9, 2020 at 11:18 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> kindly assist
>
> The CM confirmed that she didn't receive the order yet ( 600868883_1).
>
> CM wants the order to be delivered today or she wants the refund.
>
> Regards
> Taqwa
>
> On Mon, Jun 8, 2020 at 9:31 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @[email-masked] <[email-masked]>  Please update us urgently, the
>> customer is following up
>>
>> On Sun, Jun 7, 2020 at 5:16 PM Clearway Express <[email-masked]>
>> wrote:
>>
>>> This order has been delivered to customer but customer have problem with
>>> his goods what he order he didn't received.
>>>
>>> Need to clerify with customer.
>>>
>>> Regards
>>>
>>> On Sun, 7 Jun 2020, 13:58 Samiya Sheikh, <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly arrange an urgent delivery today. please assist.
>>>>
>>>> @Mostafa saad <[email-masked]>
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jun 6, 2020 at 4:01 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @[email-masked] <[email-masked]>  Please share your feedback.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 3:21 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly update this order and arrange an urgent delivery.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 12:06 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> We have another customer who complained that her order was not
>>>>>>> delivered like what was shown on the record.
>>>>>>>
>>>>>>> Please check as we keep on receiving the same issue all the time.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>