Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Syed Yakoob <[email-masked]>
To: Naib Khan <[email-masked]>, Omar Ismail <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 9 Jun 2020 11:20:43 +0400
List-Id: <ccteam.mumzworld.com>

Hello Naib,

I couldn't retrieve the CCTV footage for this. @Omar Ismail
<[email-masked]> can you please check if there is extra inventory
for this item.

Best Regards,

ᐧ

On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:

> +Mohit Caleb <[email-masked]>  please do the needful.
>
> @Mostafa saad <[email-masked]> please arrange collection.
>
> Regards.
> Naib
>
>
> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please update on this asap.
>>
>> The customer is about to give birth and needs her item urgently.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> The customer with the above order no. called and informed that she
>>> received the wrong shipment. The customer is supposed to receive baby items
>>> but she received a Trunki.
>>>
>>>  Please see the below image for your reference.
>>>
>>>
>>> Please note that the customer is about to deliver her baby and she wants
>>> to receive her items urgently.
>>>
>>> Kindly do the needful.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
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>