Subject: Re: Re: Delivery Confirmation - Order No. 600833913_3 / AWB 605062056401
From: Hyacinth Joyce <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, ccteam <[email-masked]>
Date: Tue, 9 Jun 2020 11:05:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

Kindly check and update today.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 4 Jun 2020 at 13:38, Hyacinth Joyce <[email-masked]> wrote:

> Hi Mohit,
>
> Thank you for the update.
>
> The customer placed the order for 2qty's.
>
> Kindly check and advise urgently about the other piece.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 4 Jun 2020 at 13:15, Mohit Caleb <[email-masked]> wrote:
>
>> Hello Joyce,
>>
>> It was confirmed from the CCTV footage of packing only 1 chair was sent
>> in the order.
>>
>> @Omar Ismail <[email-masked]> - Could you please check stocks for
>> the mentioned missing items, we must have an extra pc.
>> 600833913_3 MD-CHEVOCHBL
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILD
>> HOME Evolu 2 Chair with Bumper - Black
>> ᐧ
>>
>> On Wed, Jun 3, 2020 at 10:20 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Please update ASAP.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 31 May 2020 at 15:21, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa and Mohit,
>>>>
>>>> Kindly update.
>>>>
>>>> Shall we create a new order for the missing item?
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, 27 May 2020 at 08:37, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Mohit
>>>>>
>>>>> We have received only 2 box
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Tue, May 26, 2020 at 10:04 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Mostafa saad <[email-masked]>
>>>>>>
>>>>>> Kindly check the order was packed as 3 packages
>>>>>> ᐧ
>>>>>>
>>>>>> On Tue, May 26, 2020 at 3:41 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> Please update.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 23 May 2020 at 09:44, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> @Mohit Caleb <[email-masked]> / @Mostafa Said
>>>>>>>> <[email-masked]> please check if the below item is
>>>>>>>> packed. The customer ordered for 2 quantities, she only received 1.
>>>>>>>>
>>>>>>>>
>>>>>>>> 600833913_3 MD-CHEVOCHBL
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILDHOME
>>>>>>>> Evolu 2 Chair with Bumper - Black 2
>>>>>>>> @Mostafa saad <[email-masked]> / @Eugene Mugisa
>>>>>>>> <[email-masked]> as per the courier - Imile the received and
>>>>>>>> delivered 2 packages but on our records shows 3 packages were shipped.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 21 May 2020 at 18:09, [email-masked] <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hyacint,
>>>>>>>>>
>>>>>>>>>  The order has been confirmed delivered.
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>
>>>>>>>>> Account Manager
>>>>>>>>>
>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>
>>>>>>>>> Email : [email-masked]
>>>>>>>>>
>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including any
>>>>>>>>> attachment(s), is intended only for the person or entity to which it is
>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>> and may be unlawful.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>> *Date:* 2020-05-21 09:33
>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa
>>>>>>>>> <[email-masked]>; Outbound.fc <[email-masked]>; Mohit
>>>>>>>>> Caleb <[email-masked]>; Syed Yakoob <[email-masked]>; Muhammad
>>>>>>>>> Habib <[email-masked]>; Mostafa Said
>>>>>>>>> <[email-masked]>
>>>>>>>>> *CC:* ccteam <[email-masked]>; Shinette Grace Ochoa
>>>>>>>>> <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>>>>>> [email-masked]; Sathish Kumar <[email-masked]>
>>>>>>>>> *Subject:* Re: Re: Delivery Confirmation - Order No. 600833913_3
>>>>>>>>> / AWB 605062056401
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please assist in closing this case today.
>>>>>>>>>
>>>>>>>>> The customer is following up and needs her item urgently.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 20 May 2020 at 12:07, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> Kindly update.
>>>>>>>>>>
>>>>>>>>>> The customer needs her item urgently.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 19 May 2020 at 12:48, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> @[email-masked] <[email-masked]> thank you for the
>>>>>>>>>>> confirmation.
>>>>>>>>>>>
>>>>>>>>>>> @Mostafa saad <[email-masked]> / @Eugene Mugisa
>>>>>>>>>>> <[email-masked]> please check how many packages were
>>>>>>>>>>> dispatched.
>>>>>>>>>>>
>>>>>>>>>>> @Mohit Caleb <[email-masked]> / @Syed Yakoob
>>>>>>>>>>> <[email-masked]> / @Mostafa saad <[email-masked]> please
>>>>>>>>>>> check if 2 quantities of the below item are packed. The customer
>>>>>>>>>>> received only 1 piece of it.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600833913_3 MD-CHEVOCHBL
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=987287> CHILDHOME
>>>>>>>>>>> Evolu 2 Chair with Bumper - Black 2
>>>>>>>>>>> Please update asap.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 19 May 2020 at 12:33, [email-masked] <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hyacinth,
>>>>>>>>>>>>
>>>>>>>>>>>>  We have recieved 2 Package/Box and delivered 2 package/Box for
>>>>>>>>>>>> this order.
>>>>>>>>>>>>
>>>>>>>>>>>> 605062056401 and 605062056401-2-2
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>>>>
>>>>>>>>>>>> Account Manager
>>>>>>>>>>>>
>>>>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>>>>
>>>>>>>>>>>> Email : [email-masked]
>>>>>>>>>>>>
>>>>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including
>>>>>>>>>>>> any attachment(s), is intended only for the person or entity to which it is
>>>>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>>>>> and may be unlawful.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>> *Date:* 2020-05-19 12:10
>>>>>>>>>>>> *To:* [email-masked]
>>>>>>>>>>>> *CC:* Sathish Kumar <[email-masked]>; Mostafa saad
>>>>>>>>>>>> <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>>>>>> ccteam <[email-masked]>
>>>>>>>>>>>> *Subject:* Re: Re: Delivery Confirmation - Order No.
>>>>>>>>>>>> 600833913_3 / AWB 605062056401
>>>>>>>>>>>> Hi Mazhar,
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you for the update.
>>>>>>>>>>>>
>>>>>>>>>>>> May we confirm if how many packages were delivered?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 19 May 2020 at 11:52, [email-masked] <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Joyce,
>>>>>>>>>>>>>
>>>>>>>>>>>>>  The order was delivered as per below information/Uploaded data
>>>>>>>>>>>>>
>>>>>>>>>>>>> Consignee：Aysha Abdulla
>>>>>>>>>>>>> Consignee Phone： / 971544447777
>>>>>>>>>>>>> Consignee City/Area：Abu Dhabi /
>>>>>>>>>>>>> Consignee Address：st./LMK: Albateen
>>>>>>>>>>>>> Khaleej alarabi road infront of danat alemarat clinic villa 23
>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>
>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mazhar Saleem*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Account Manager
>>>>>>>>>>>>>
>>>>>>>>>>>>> Contact Number: 00971549960297
>>>>>>>>>>>>>
>>>>>>>>>>>>> Email : [email-masked]
>>>>>>>>>>>>>
>>>>>>>>>>>>> WeChat: mazhar_imile
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> " CONFIDENTIALITY NOTICE: This electronic message, including
>>>>>>>>>>>>> any attachment(s), is intended only for the person or entity to which it is
>>>>>>>>>>>>> addressed and may contain confidential and/or privileged material. Any use,
>>>>>>>>>>>>> dissemination, distribution, or reproduction of this message And/or any of
>>>>>>>>>>>>> its attachments (if any) by unintended recipients is strictly prohibited
>>>>>>>>>>>>> and may be unlawful.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>> *Date:* 2020-05-19 09:00
>>>>>>>>>>>>> *To:* mazhar <[email-masked]>; Sathish Kumar
>>>>>>>>>>>>> <[email-masked]>; Mostafa saad <[email-masked]>; Eugene
>>>>>>>>>>>>> Mugisa <[email-masked]>
>>>>>>>>>>>>> *CC:* customer care <[email-masked]>
>>>>>>>>>>>>> *Subject:* Re: Delivery Confirmation - Order No. 600833913_3
>>>>>>>>>>>>> / AWB 605062056401
>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update on this.
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer is constantly following about the item that she
>>>>>>>>>>>>> did not receive.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Kindly check and advise urgently.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Mon, 18 May 2020 at 09:43, Hyacinth Joyce <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer called and reported about an item not delivered.
>>>>>>>>>>>>>> On our records shows that we have shipped 3 packages.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly check if all packages were delivered.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>
>> --
>>
>>