Subject: Re: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power Circuit // PO_HQ3130 // Defective
From: Denmark A <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Liza Nocete <[email-masked]>, Babico Trading <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Kia <[email-masked]>
Date: Tue, 9 Jun 2020 10:09:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Bernadette,

Item is with us. We will hand over the defective item today thank you.

Regards,

On Tue, Jun 9, 2020 at 10:07 AM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Denmark,
>
>
>
> Please advised the customer to return the damaged train and we will
> replace it.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 08, 2020 4:11 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>;
> Liza Nocete <[email-masked]>; Babico Trading <[email-masked]>; Mark
> Jayson Canaria <[email-masked]>; Kia <[email-masked]>
> *Subject:* Re: Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar
> Power Circuit // PO_HQ3130 // Defective
>
>
>
> Hi Bernadette,
>
>
>
> PO_HQ3130
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 8, 2020 at 4:15 PM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Denmark,
>
>
>
> Please send me also the PO number.
>
>
>
> Regards,
>
> Bernadette
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, June 08, 2020 4:04 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Order #600876459 // Sku :BDM-E3762 // Name :Hape - Solar Power
> Circuit // PO_HQ3130 // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :We charged the train by exposing to sunlight as directed;
> although the battery seems to be full now based on the three lights that
> appear, the train doesn't go, only the lights get on but it won't move
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>