Subject: Re: Missing Item 600883589
From: Radwa Ali <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Tue, 9 Jun 2020 10:01:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,
Sincere apologies about this.
Customer has changed her mind and wants a refund.
Please do not reship as we will arrange collection for refund.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jun 9, 2020 at 9:52 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Sorry for the above email.
>
> The customer called and decided to accept the parts.
>
> Please arrange to reship today. Kindl check too that the items are in good
> condition.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 8 Jun 2020 at 19:11, Naib Khan <[email-masked]> wrote:
>
>> +Mark Anthony Laraga <[email-masked]>,
>>
>> Please don't arrange a reship. The customer no longer needs it.
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Mon, 8 Jun 2020 at 19:03, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> Please don't arrange a reship. The customer no longer needs it.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 15:16, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Do we have an update?
>>>>
>>>> @Mohit Caleb <[email-masked]> / @Vipin Raj <[email-masked]> has
>>>> the item been processed for reship?
>>>>
>>>> @Mostafa saad <[email-masked]> Kindly advise about the courier
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 15:11, Anas nazzal <[email-masked]> wrote:
>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Mohit Caleb <[email-masked]>
>>>>> Date: Sun, Jun 7, 2020 at 3:31 PM
>>>>> Subject: Re: Missing Item 600883589
>>>>> To: Omar Ismail <[email-masked]>
>>>>> Cc: Vipin Raj <[email-masked]>, Anas nazzal <[email-masked]>,
>>>>> <[email-masked]>, Outbound.fc <[email-masked]>, Jeffin
>>>>> Joy <[email-masked]>, lastmile <[email-masked]>,
>>>>> Mostafa saad <[email-masked]>
>>>>>
>>>>>
>>>>> Thanks, Omar.
>>>>>
>>>>> We have processed the missing parts for Re-Ship
>>>>> ᐧ
>>>>>
>>>>> On Sun, Jun 7, 2020 at 10:20 AM Omar Ismail <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mohit,
>>>>>>
>>>>>> The missing part found and handed over to Vipin.
>>>>>>
>>>>>> @Vipin Raj <[email-masked]> , Please proceed.
>>>>>>
>>>>>>
>>>>>> *Thanks,*
>>>>>>
>>>>>> *Omar Ismail | Mumzworld Services*
>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 8:08 PM Mohit Caleb <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Omar Ismail <[email-masked]>
>>>>>>>
>>>>>>> Could you please check
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 6:51 PM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear
>>>>>>>>
>>>>>>>> Kindly note the customer below complained that mask, accessories
>>>>>>>> and belt has not been delivered with Treasure Box - Ninja Costume Black_130
>>>>>>>> Order number   600883589
>>>>>>>> SKU                   SJACL-HALL-16035_130
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=928926>
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>> Anas Nazzal
>>>>>>>>
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>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_tgqq5nKBXPkeAs2J7C2uNtEzo09KEizjP%3DzAf5jQ11%3DQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
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>>> .
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>>