Subject: RE: SO # 600804866 - 70779144
From: "'DXB CS' via customer care" <[email-masked]>
To: "'Maxim Vyalyy'" <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Asam Maqsood'" <[email-masked]>
Date: Tue, 9 Jun 2020 09:22:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Maxim,

Noted. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

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From: Maxim Vyalyy [mailto:[email-masked]] 
Sent: Tuesday, June 9, 2020 7:49 AM
To: 'Ronald Gaviola' <[email-masked]>; 'Radwa Ali' <[email-masked]>; 'Asam Maqsood' <[email-masked]>
Cc: 'DXB CS' <[email-masked]>; 'Yaseen Shaqra' <[email-masked]>; 'customer care' <[email-masked]>
Subject: RE: SO # 600804866 - 70779144

Dear Ronald,

RTO created, will be sent on next batch to your warehouse. 

Dear Anita,

Please monitor execution. RTO waybill is 43222944

Maxim Vyalyy

Country Manager, UAE

Express e-Commerce and Courier Division

NAQEL Express

Mobile: +971 50 779 2785

E-mail:  <mailto:[email-masked]> [email-masked]

“

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion. “

From: Ronald Gaviola [mailto:[email-masked]] 
Sent: Monday, 8 June, 2020 17:41
To: Radwa Ali; Maxim Vyalyy; Asam Maqsood
Cc: DXB CS; Yaseen Shaqra; customer care
Subject: Re: SO # 600804866 - 70779144

+Maxim Vyalyy <mailto:[email-masked]>  

 

Please confirm once cancelled.

 

 

Regards,

Ronald

 

On Mon, Jun 8, 2020 at 5:37 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Anita,

The tracking number still shows at holding facility please cancel it as we need to refund the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Wed, Jun 3, 2020 at 1:28 PM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Noted we will do the needful.

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Yaseen Shaqra [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 3, 2020 11:30 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >
Subject: SO # 600804866 - 70779144

Hi Team,

Please proceed to cancel the shipment and returned it back to us, the customer is not interested to receive the shipment anymore 

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE