Subject: Re: FW: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO - Inissia D40 with Aeroccino Coffee Machine // Missing
From: Mamdouh Younes <[email-masked]>
To: Marla Joy Laurico <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Hyacinth Joyce <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Radwa Ali <
Date: Mon, 8 Jun 2020 18:18:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Marla

I need the items number on the box the customer received as discussed over
the phone

Thanks

On Mon, Jun 8, 2020, 5:44 PM Marla Joy Laurico <[email-masked]> wrote:

>
> Dear Mamdouh and Vipul,
>
>
>
> Please see the below.
>
>
>
> Joyce in reading,
>
>
>
> Appreciate if you can ask the customer to get more picture of the box
> (front and back view) and barcode as well.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Marla Joy Laurico <[email-masked]>
> *Sent:* Monday, June 8, 2020 5:25 PM
> *To:* 'Mamdouh Younes' <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Shady Elgendy <[email-masked]>;
> Vipul Arora <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Mohit Caleb <[email-masked]>;
> Mostafa Said <[email-masked]>; Syed Yakoob <[email-masked]>;
> Muhammad Habib <[email-masked]>; Outbound.fc <
> [email-masked]>; Radwa Ali <[email-masked]>; John Garcia <
> [email-masked]>; Vipin Raj <[email-masked]>; customer
> care <[email-masked]>; Edel Saballa <[email-masked]>; Leena <
> [email-masked]>
> *Subject:* RE: FW: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO -
> Inissia D40 with Aeroccino Coffee Machine // Missing
>
>
>
> Dear Mamdouh,
>
>
>
> If both items are inside this perfect.
>
>
>
> The issue is we have given a small box to the customer.
>
>
>
> Regards,
>
> Marla
>
>
>
> *From:* Mamdouh Younes <[email-masked]>
> *Sent:* Monday, June 8, 2020 5:16 PM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Shady Elgendy <[email-masked]>;
> Vipul Arora <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Mohit Caleb <[email-masked]>;
> Mostafa Said <[email-masked]>; Syed Yakoob <[email-masked]>;
> Muhammad Habib <[email-masked]>; Outbound.fc <
> [email-masked]>; Radwa Ali <[email-masked]>; John Garcia <
> [email-masked]>; Vipin Raj <[email-masked]>; customer
> care <[email-masked]>; Edel Saballa <[email-masked]>; Leena <
> [email-masked]>
> *Subject:* Re: FW: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO -
> Inissia D40 with Aeroccino Coffee Machine // Missing
>
>
>
> Hi Marla
>
>
>
> Yes it's inside the box
>
>
>
> On Mon, Jun 8, 2020, 5:13 PM Marla Joy Laurico <[email-masked]>
> wrote:
>
> Dear Mamdouh,
>
>
>
> Please advise if the Inissia D40 machine is inside the box. I  can see the
> aeroccino Coffee machine (milk frother)
>
>
>
> Regards,
>
> Marla
>
> *From:* Mamdouh Younes <[email-masked]>
> *Sent:* Monday, June 8, 2020 5:04 PM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Shady Elgendy <[email-masked]>;
> Vipul Arora <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Mohit Caleb <[email-masked]>;
> Mostafa Said <[email-masked]>; Syed Yakoob <[email-masked]>;
> Muhammad Habib <[email-masked]>; Outbound.fc <
> [email-masked]>; Radwa Ali <[email-masked]>; John Garcia <
> [email-masked]>; Vipin Raj <[email-masked]>; customer
> care <[email-masked]>; Edel Saballa <[email-masked]>; Leena <
> [email-masked]>
> *Subject:* Re: FW: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO -
> Inissia D40 with Aeroccino Coffee Machine // Missing
>
>
>
> Hi Marla.
>
>
>
> Kindly check the attached pictures for the current inventory we have for
> the same item as requested
>
>
>
> On Mon, Jun 8, 2020, 4:42 PM Mamdouh Younes <[email-masked]> wrote:
>
> 052 609 3397
>
>
>
> On Mon, Jun 8, 2020, 4:37 PM Marla Joy Laurico <[email-masked]>
> wrote:
>
> Please elaborate the below mail Mamdouh.
>
>
>
> Regards
>
> Marla
>
>
>
> *From:* Mamdouh Younes <[email-masked]>
> *Sent:* Monday, June 8, 2020 4:28 PM
> *To:* Marla Joy Laurico <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Shady Elgendy <[email-masked]>;
> Vipul Arora <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Mohit Caleb <[email-masked]>;
> Mostafa Said <[email-masked]>; Syed Yakoob <[email-masked]>;
> Muhammad Habib <[email-masked]>; Outbound.fc <
> [email-masked]>; Radwa Ali <[email-masked]>; John Garcia <
> [email-masked]>; Vipin Raj <[email-masked]>; customer
> care <[email-masked]>; Edel Saballa <[email-masked]>; Leena . <
> [email-masked]>
> *Subject:* Re: FW: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO -
> Inissia D40 with Aeroccino Coffee Machine // Missing
>
>
>
> Hi Marla
>
>
>
> We have replied on this issue earlier also and we checked the existing
> stock and the aeroccino exist within the same package below the machine
> however we have received one piece yesterday from the vendor and its the
> same as what checked earlier.
>
>
>
> Thanks & Regards
>
>
>
>
>
>
>
> On Mon, Jun 8, 2020, 1:48 PM Marla Joy Laurico <[email-masked]>
> wrote:
>
> Dear All,
>
>
>
> It’s been highlighted to me that this issue has not been resolve till
> today and the customer is still waiting for the missing item.
>
> The customer bought Inissia Bundle (Inissia Coffee Machine + Aerocino)
> and Nespresso team supplied the same however Inissia item has been
> delivered only to the customer.
>
>
>
> Kindly cross check  with the warehouse once again the missing item and
> advice how to resolve this asap.
>
> Also re track all the orders you have fulfilled within that week and
> before dispatching the goods cross check if it’s the right product.
>
>
>
>
>
>
>
> Regards,
>
> Marla
>
>
>
>
>
> *From:* Yuri Myronov <[email-masked]>
> *Sent:* Monday, June 8, 2020 12:55 PM
> *To:* Pinky Dechimo <[email-masked]>; Denmark A <
> [email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso <[email-masked]>;
> Marla Joy Laurico <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>
> *Subject:* RE: Order # 600832385 // PRFT-D40BU-BK // NESPRESSO - Inissia
> D40 with Aeroccino Coffee Machine // Missing
> *Importance:* High
>
>
>
> Dear Marla,
>
>
>
> I hope this email finds you well.
>
>
>
> As discussed over the phone – kindly note on the below matter and attached
> email communication.
>
> It is really goes beyond of acceptable that customer is still waiting for
> missing product. We have already confirmed that the right product was
> picked from our WH however the wrong product was delivered to the customer
> and it Is not the first time that this happened. We have already suggested
> on the solution – please refer to the attached email.
>
>
>
> This kind of accidents are affecting both Brand’s image and we can’t
> afford that.
>
> Kindly address this issue to the concerned department and get it resolved
> urgently.
>
>
>
> Awaiting for your feedback on the resolution.
>
>
>
> Thanks and best regards,
>
> *Yuri Myronov* | Trade Manager
>
>
>
> *Perfetto Trading Company L.L.C.  *
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>
> Dubai, United Arabs Emirates, P.O. Box 282445
>
> Tel: +971 4 3210888    Mob: +971 50 9586879
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
>
>
>
>
>
>
> *ü Please consider the environment before printing this email.
> <https://ae.buynespresso.com/ae_en/>*
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version. <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>
>
>
>
> *From: Pinky Dechimo <[email-masked]> Sent: 08 June 2020
> 12:25To: Denmark A <[email-masked]>; Yuri Myronov
> <[email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso
> <[email-masked]>Cc: customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Mohamed Magdy <[email-masked]>Subject: RE:
> Order # 600832385 // PRFT-D40BU-BK // NESPRESSO - Inissia D40 with
> Aeroccino Coffee Machine // Missing <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Hi! Denmark, <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Please find attached mail from Yuri regarding below issue.
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Note that as per communication it seems that your warehouse team sent
> single machine instead of bundle. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Kindly find below the difference of packaging for Inissia single and
> Inissia bundle machine. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Thank you & Best Regards, <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> *Pinky Dechimo | Trade Coordinator <https://ae.buynespresso.com/ae_en/>*
>
> *  <https://ae.buynespresso.com/ae_en/>*
>
> *Perfetto Trading Company L.L.C.*  <https://ae.buynespresso.com/ae_en/>
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
> <https://ae.buynespresso.com/ae_en/>
>
> Dubai, United Arabs Emirates, P.O. Box 282445
> <https://ae.buynespresso.com/ae_en/>
>
> Tel: +971 4 321 0888    Mob: +971 50 955 6197
> <https://ae.buynespresso.com/ae_en/>
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Please consider the environment before printing this email.
> <https://ae.buynespresso.com/ae_en/>
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version. <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>
>
>
>
> *From: Denmark A <[email-masked]> Sent: Monday, June 8, 2020 12:00
> PMTo: Pinky Dechimo <[email-masked]>; Yuri Myronov
> <[email-masked]>; LPO Perfetto <[email-masked]>; Perfetto
> Ecommerce <[email-masked]>; Nespresso
> <[email-masked]>Cc: customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Umang Mehrotra
> <[email-masked]>; Mohamed Magdy <[email-masked]>Subject: Order
> # 600832385 // PRFT-D40BU-BK // NESPRESSO - Inissia D40 with Aeroccino
> Coffee Machine // Missing <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Dear Vendor, <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.  <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Customer Comment:  <https://ae.buynespresso.com/ae_en/>
>
> the aeroccino is missing   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> We appreciate your support in this matter, Thank you.
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Regards, <https://ae.buynespresso.com/ae_en/>
>
> Den mark  <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>
>
>
> ---------- Forwarded message ----------
> From: Yuri Myronov <[email-masked]>
> To: Hyacinth Joyce <[email-masked]>, Mamdouh Younes <
> [email-masked]>, Marla Joy Laurico <[email-masked]>, Mohit
> Caleb <[email-masked]>, Mostafa Said <[email-masked]>,
> Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>,
> "Outbound.fc" <[email-masked]>, Radwa Ali <[email-masked]>,
> John Garcia <[email-masked]>, Vipin Raj <[email-masked]>,
> Vipul Arora <[email-masked]>, customer care <[email-masked]>
> Cc: Pinky Dechimo <[email-masked]>
> Bcc:
> Date: Mon, 18 May 2020 09:31:41 +0400
> Subject: RE: URGENT: Missing part SKU PRFT-D40BU-BK / NESPRESSO - Inissia
> D40 with Aeroccino Coffee Machine- Order No. 600832385
> <https://ae.buynespresso.com/ae_en/>
>
> Dear All, <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> I hope this email finds you well. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> I am really surprised and shocked that it takes so long to resolve very
> simple matter and it is affecting your image as a platform and ours as a
> Brand who put customer at the centre of everything we do.
> <https://ae.buynespresso.com/ae_en/>
>
> As we understood there are two customer complaint due to the same reason.
> We have already confirmed that we have supplied to you the Inissia Bundle
> (Inissia Coffee Machine + Aerocino) and you have delivered just Inissia. We
> have even shared you the pictures in order to show the difference between
> two products and its packaging. We understand that it is a simple human
> error upon picking prior the delivery, but it should not take that long to
> sort this issue out. Kindly prioritise solving the issue for the customers
> who clearly hasn’t received his order and only one part of it. It is very
> simple – check at your WH if you have Bundle box with missing piece and if
> not – you can always order it separately from us.
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Please do the troubleshooting at your WH in order to prevent this
> happening again in the future as exactly same issue has happened few time
> in the past. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Please let us know if there is anything we can help you with.
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Thanks and best regards, <https://ae.buynespresso.com/ae_en/>
>
> *Yuri Myronov | Trade Manager <https://ae.buynespresso.com/ae_en/>*
>
> *  <https://ae.buynespresso.com/ae_en/>*
>
> *Perfetto Trading Company L.L.C.*  <https://ae.buynespresso.com/ae_en/>
>
> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
> <https://ae.buynespresso.com/ae_en/>
>
> Dubai, United Arabs Emirates, P.O. Box 282445
> <https://ae.buynespresso.com/ae_en/>
>
> Tel: +971 4 3210888    Mob: +971 50 9586879
> <https://ae.buynespresso.com/ae_en/>
>
> 800NESPRESSO (800637773776)    www.buynespresso.com
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>
> <https://ae.buynespresso.com/ae_en/>
>
> *ü Please consider the environment before printing this email.
> <https://ae.buynespresso.com/ae_en/>*
>
> *Disclaimer: This message and any attachments transmitted with it contain
> confidential information and are intended solely for the use of the
> recipient and may be legally privileged information. If you are not the
> named addressee you should not disseminate, distribute or copy this e-mail
> or its attachments. Please notify the sender immediately by e-mail if you
> have received this message by mistake and permanently delete it from your
> system. No employee or agent is authorized to conclude any binding
> agreement on behalf of Perfetto Trading Co. LLC with another party by email
> without express written confirmation in hard copy. E-mail transmission
> cannot be guaranteed to be secure or error-free as information could be
> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
> recipient should check this email and any attachments for the presence of
> viruses. The sender therefore does not accept liability for any errors or
> omissions in the contents of this message or for any damage caused by any
> virus/worms transmitted by this email. If verification is required,
> please request a hard-copy version. <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>
>
>
>
> *From: Hyacinth Joyce <[email-masked]> Sent: 18 May 2020 08:58To:
> Mamdouh Younes <[email-masked]>Cc: Mohit Caleb
> <[email-masked]>; Mostafa Said <[email-masked]>; Syed
> Yakoob <[email-masked]>; Muhammad Habib <[email-masked]>;
> Outbound.fc <[email-masked]>; Radwa Ali <[email-masked]>;
> John Garcia <[email-masked]>; Vipin Raj <[email-masked]>;
> Vipul Arora <[email-masked]>; customer care <[email-masked]>;
> Yuri Myronov <[email-masked]>Subject: Re: URGENT: Missing part
> SKU PRFT-D40BU-BK / NESPRESSO - Inissia D40 with Aeroccino Coffee Machine-
> Order No. 600832385 <https://ae.buynespresso.com/ae_en/>*
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Hi Mamdouh, <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Below are the images sent by the customer.
> <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> the item inside the box. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> the box upon delivery <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Thank you. <https://ae.buynespresso.com/ae_en/>
>
>   <https://ae.buynespresso.com/ae_en/>
>
> Best Regards, <https://ae.buynespresso.com/ae_en/>
>
>
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: *www.mumzworld.com
> <http://www.mumzworld.com>*
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 17 May 2020 at 14:15, Mamdouh Younes <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Hyacinth
>
>
>
> Please send a clear picture for the box and what inside the box
>
>
>
> Thanks,
>
>
>
> On Sun, May 17, 2020 at 2:07 PM Hyacinth Joyce <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Mamdouh,
>
>
>
> The customer did not receive a box, she received the item as shown in the
> picture below.
>
>
>
>
>
> The customer is constantly following up and needs her item urgently. We
> need to solve this asap.
>
>
>
> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: *www.mumzworld.com
> <http://www.mumzworld.com>*
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 14 May 2020 at 08:38, Mamdouh Younes <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Hyacinth
>
>
>
> As per our current inventory the missing piece inside the box however
> please check the below picture for more details
>
>
>
>
>
> On Wed, May 13, 2020 at 6:33 PM Hyacinth Joyce <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Mamdouh,
>
>
>
> The customer received the item as shown below.
>
>
>
>
>
> As per logistics, the item should be as shown below since it is a bundle.
>
>
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: *www.mumzworld.com
> <http://www.mumzworld.com>*
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 13 May 2020 at 17:09, Mamdouh Younes <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi radwa
>
>
>
> Please check with the vendor because the existing stock in the warehouse.
> we have inside it the aeroccino  missing piece
>
>
>
> Thanks
>
>
>
>
>
>
>
> On Wed, May 13, 2020, 3:03 PM Radwa Ali <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Mohit and John,
>
> Please advise if we can arrange a swap? or will the customer receive the
> Aeroccino?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked]  │ w: *www.mumzworld.com
> <http://www.mumzworld.com>*
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 12, 2020 at 2:38 PM Mohit Caleb <[email-masked]
> <[email-masked]>*> wrote:
>
> *+Mamdouh Younes*
>
> Kindly support in checking this
>
> ᐧ
>
>
>
> On Tue, May 12, 2020 at 2:10 PM John Garcia <[email-masked]
> <[email-masked]>*> wrote:
>
> Dear Mohit,
>
>
>
> Please if you can check this, it is the same issue with the other
> customer, the item is in a big box since it is a bundle.
>
>
>
>
>
> Thank you.
>
>
>
> *John Carl Garcia*
> Logistics Executive
>
> *P* +971 4 245 1326   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>     [image:
> twitter]
>
>
>
>
>
>
>
> On Tue, May 12, 2020 at 11:34 AM Hyacinth Joyce <[email-masked]
> <[email-masked]>*> wrote:
>
> Hi Team,
>
>
>
> Please update, request sent 2 days ago.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: *<span
> style="font-size:9.0pt*
>
>