Subject: RE: Missing package: 600836970 // 1000006598739 | Mumzworld
From: Usman Abbasi <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mehaboob Ayub Abdulsalam <[email-masked]>, Abdullatheef Kunnummal Abdulla Ulli <[email-masked]>, Tabrez Darji <[email-masked]>, Malyke Awayan Igaya <[email-masked]>, Rajesh Pattabhi <[email-masked]>
Date: Mon, 8 Jun 2020 14:05:15 +0000
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

We have checked again and confirmed that 2 pcs of shipment were delivered to customer.
Team has contacted the customer and also our courier visited customer today, Customer confirmed that 2 pc shipment was received but their query is regarding content of shipment the which was inside the package.

Please check with customer and do the needful.

Regards
Usman
From: Rajesh Pattabhi <[email-masked]>
Sent: Wednesday, June 3, 2020 9:24 PM
To: Mostafa saad <[email-masked]>; Usman Abbasi <[email-masked]>; Malyke Awayan Igaya <[email-masked]>
Cc: Naib Khan <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>; Mehaboob Ayub Abdulsalam <[email-masked]>; Abdullatheef Kunnummal Abdulla Ulli <[email-masked]>; Tabrez Darji <[email-masked]>
Subject: RE: Missing package: 600836970 // 1000006598739 | Mumzworld

Good evening

Dear Mostafa

I see that no one has responded to you and the team ….im on annual eave but I felt the need to intervene right now

Kindly hold on with the replacement as we have 100% confirmation that the courier delivered the 2 pcs shipment……Usman has informed below on the 27th of May that 2pcs shipment was delivered to the customer.
The item is  SnuzKot Skandi Cot Bed – this can’t be lost

**********

Dear Usman / Malyke

Check the courier’s runsheet for delivery with the pcs….…..discuss with Tabrez and get the validation to your claim on delivery
Call Mostafa in the morning and assist him accordingly as this is a loss to them to give a customer a replacement item

Best regards

[Emirates Post logo]

Raj.P
E-Commerce & Large Enterprises
Manager | Parcels and express BU
Head Office

P.O. Box 99999, Dubai, United Arab Emirates

T

 +971 4 230 3000<tel:+971-4-230-3000>

 |

  M

 +971 55 257 1010<tel:+999-99-999-9999>

E

 [email-masked]<mailto:[email-masked]>

 |

  W

 www.emiratespost.ae<http://www.emiratespost.ae/>

[fb2x]<https://www.facebook.com/EmiratesPostUAE/>

[insta2x]<https://www.instagram.com/emiratespostuae/>

@ your service 24/7 !

We Care – Safety first; Contactless Deliveries – COVID-19

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 9:02 PM
To: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Cc: Tabrez Darji <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Malyke Awayan Igaya <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing package: 600836970 // 1000006598739

Noted @Mostafa saad<mailto:[email-masked]>

Thank you

On Wed, Jun 3, 2020 at 8:03 PM Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>> wrote:
Dear Tabrez

FYI….check with the team

Best regards

[Emirates Post logo]

Raj.P
E-Commerce & Large Enterprises
Manager | Parcels and express BU
Head Office

P.O. Box 99999, Dubai, United Arab Emirates

T

 +971 4 230 3000<tel:+971-4-230-3000>

 |

  M

 +971 55 257 1010<tel:+999-99-999-9999>

E

 [email-masked]<mailto:[email-masked]>

 |

  W

 www.emiratespost.ae<http://www.emiratespost.ae/>

[fb2x]<https://www.facebook.com/EmiratesPostUAE/>

[insta2x]<https://www.instagram.com/emiratespostuae/>

@ your service 24/7 !

We Care – Safety first; Contactless Deliveries – COVID-19

From: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 4:43 PM
To: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Cc: Naib Khan <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Malyke Awayan Igaya <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing package: 600836970 // 1000006598739

Please palace new order to the customer

@Rajesh Pattabhi<mailto:[email-masked]>  We will update the Missing box as lost on your team

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 3, 2020 at 4:35 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kindly update urgently. customer insists she received 1 package only. please investigate.

Missing item: Snuz - SnuzKot Skandi Cot Bed - White  LGSF-FN005SA<https://3651277.app.netsuite.com/app/common/item/item.nl?id=681453>

Regards

On Sat, May 30, 2020 at 10:16 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Customer insists she received 1 package only. Kindly investigate.

@Mostafa saad<mailto:[email-masked]> please assist.

Regards

On Thu, May 28, 2020 at 10:17 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Customer insists she received 1 package only. Kindly investigate.

@Mostafa saad<mailto:[email-masked]> please assist.

Regards

On Wed, May 27, 2020 at 11:58 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Customer insists she received 1 package only. Kindly investigate.

@Mostafa saad<mailto:[email-masked]> please assist.

Regards

On Wed, May 27, 2020 at 11:30 AM Usman Abbasi <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

Please find below POD.

2 pc shipment was delivered 10th May 2020.

Regards
Usman
From: Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 9:44 AM
To: Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Malyke Awayan Igaya <[email-masked]<mailto:[email-masked]>>
Cc: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing package: 600836970 // 1000006598739
Importance: High

Dear Usman/Malyke

Check and advise asap

Best regards

[Emirates Post logo]

Raj.P
E-Commerce & Large Enterprises
Manager | Parcels and express BU
Head Office

P.O. Box 99999, Dubai, United Arab Emirates

T

 +971 4 230 3000<tel:+971-4-230-3000>

 |

  M

 +971 55 257 1010<tel:+999-99-999-9999>

E

 [email-masked]<mailto:[email-masked]>

 |

  W

 www.emiratespost.ae<http://www.emiratespost.ae/>

[fb2x]<https://www.facebook.com/EmiratesPostUAE/>

[insta2x]<https://www.instagram.com/emiratespostuae/>

@ your service 24/7 !

We Care – Safety first; Contactless Deliveries – COVID-19

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 9:38 AM
To: Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Antony Markose <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing package: 600836970 // 1000006598739

Hi Team,

Kindly check and update.

Regards

On Tue, May 26, 2020 at 11:25 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
2 boxes

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, May 26, 2020 at 11:23 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:

  Hi Team,

Kindly check and update how many packages handed to Empost. 600836970 // 1000

Regards
---------- Forwarded message ---------
From: Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Date: Tue, May 26, 2020 at 10:50 AM
Subject: RE: Missing package: 600836970 // 1000006598739
To: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>, Usman Abbasi <[email-masked]<mailto:[email-masked]>>, Malyke Awayan Igaya <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, Mostafa saad <[email-masked]<mailto:[email-masked]>>

Dear Samiya

This shipment is delivered on the 10th of May
This query is after almost 2 weeks from the date of delivery.

********
Dear Usman/Malyke

Check the number of pieces received and delivered for the given shipment
Check you communication with the team on the 8th or 9th of May

Best regards

[Emirates Post logo]

Raj.P
E-Commerce & Large Enterprises
Manager | Parcels and express BU
Head Office

P.O. Box 99999, Dubai, United Arab Emirates

T

 +971 4 230 3000<tel:+971-4-230-3000>

 |

  M

 +971 55 257 1010<tel:+999-99-999-9999>

E

 [email-masked]<mailto:[email-masked]>

 |

  W

 www.emiratespost.ae<http://www.emiratespost.ae/>

[fb2x]<https://www.facebook.com/EmiratesPostUAE/>

[insta2x]<https://www.instagram.com/emiratespostuae/>

@ your service 24/7 !

We Care – Safety first; Contactless Deliveries – COVID-19

From: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 10:57 AM
To: Antony Markose <[email-masked]<mailto:[email-masked]>>; Usman Abbasi <[email-masked]<mailto:[email-masked]>>; Rajesh Pattabhi <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing package: 600836970 // 1000006598739

Hi Team,

Kindly update urgently, 1 package is missing.

Missing item: Snuz - SnuzKot Skandi Cot Bed - White.

Regards

On Fri, May 22, 2020 at 10:14 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kindly assist urgently. The following customer received 1 package out of 2.

Regards

On Thu, May 21, 2020 at 12:25 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kindly assist urgently. The following customer received 1 package out of 2.

Regards

On Wed, May 20, 2020 at 10:12 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kindly assist urgently.

Regards

On Tue, May 19, 2020 at 10:25 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The following customer received 1 package out of 2.

Missing item: Snuz - SnuzKot Skandi Cot Bed - White.

Regards