Subject: Re: You Got a Gift Refund- 600866929
From: Samiya Sheikh <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Fabian Joseph Melder <[email-masked]>
Date: Mon, 8 Jun 2020 16:42:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,,

Please confirm if we should create GC to the customer.

Regards

On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <[email-masked]>
wrote:

> Hi Sagar,
>
> The code is already redeemed in our system and it will appear in your
> billing cycle.
>
>
>
> Best Regards,
>
> Fabian J Melder
> *Manager **Training & Operations*
>
> T. +971 4 441 8674
> M. +971 50 657 4025
> E. [email-masked]
> SE. [email-masked]
> A.
>
> G06, Loft Offices 3, Entrance B
> Dubai Media City, Dubai - UAE
> P.O. Box 502681
>
> Download the App
> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti> [image:
> Yougotagift.com]
> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>
>
> On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]> wrote:
>
>> Fabian
>>
>> Is it redeem in your system and you will pay us?
>>
>> So I arrange for store credit to customer from our end
>>
>> Thx
>>
>> Sagar
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 2:19 PM
>> *To:* Sagar Khawani <[email-masked]>; Fabian Joseph Melder <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* Re: You Got a Gift Refund- 600866929
>>
>>
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Has this already been sorted out?
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sagar and Fabian,
>>
>>
>>
>> Need your assistance in this case.
>>
>>
>>
>> Kindly reactivate the voucher for 49.91 AED, the payment didn't go
>> through.
>>
>>
>>
>> Here is the voucher number - 3680677914977
>>
>>
>>
>> Hope to hear from you soon. Thank you
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Fabian,
>>
>>
>>
>> We have a customer who used the GC in her order ( # 600866929 ) with us.
>>
>>
>>
>> Kindly reactivate the amount of AED 49.91 as the order has already been
>> cancelled due to no payment received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>