Subject: Re: 100146223 // Shipa-KSA::SOR004532055 DHL-Express::2406998576
From: Christian Mendoza <[email-masked]>
To: "Asad ." <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 8 Jun 2020 16:41:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Yes I did. refer to  Incident #1083678

Thank you and Best Regards,

On Mon, Jun 8, 2020 at 2:42 PM Ronald Gaviola <[email-masked]> wrote:

> +ae.mumzworld <[email-masked]>
>
> Khalid, please advise as to why the shipment is on hold.
>
>
>
>
> Regards,
> Ronald
>
>
> On Mon, Jun 8, 2020 at 11:55 AM Asad . <[email-masked]> wrote:
>
>> Hi Christian,
>>
>>
>>
>> I looked at the excel file and found the status as ‘Hold’. Have you
>> informed customer that the shipment is on hold? And have you shared the
>> tracking details and DHL contact number in case he want to follow up
>> directly?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
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>> UAE
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>> *From: *Christian Mendoza <[email-masked]>
>> *Date: *Monday, 8 June 2020 at 11:06 AM
>> *To: *KSA Lastmile <[email-masked]>, Ronald Gaviola <
>> [email-masked]>, Eugene Mugisa <[email-masked]>
>> *Cc: *customer care <[email-masked]>, Asad <[email-masked]>,
>> Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]
>> >
>> *Subject: *100146223 // Shipa-KSA::SOR004532055 DHL-Express::2406998576
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please follow up with this order as the customer keeps on asking for the
>> delivery on a daily basis.
>>
>>
>>
>> Thank you and Best Regards,
>>
>>
>