Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Syed Yakoob <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Mary Anne Agapito <[email-masked]>, Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 8 Jun 2020 15:00:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Syed / Eugene,

Could you please confirm if reshipped. Its a while now customer is
complaining.

@Mohamed Magdy <[email-masked]> need your assistance in this case.
The missing part is not yet received and customer is complaining since 16th
May.

Regards,
Alina

On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the customer called again to complain about the same
> issue.
> The customer extremely angry due to fake promises and lack of commitment.
>
> Best regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
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>
> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> Please arrange a call back to the customer at the soonest, the customer
>> received an SMS at 8:00 Am, to arrange the delivery
>>
>>
>>
>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Please contact the customer on the number given below:
>>>
>>> 971 557189240
>>>
>>> Thanks again.
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Syed,
>>>>
>>>> Thank you for the update.
>>>>
>>>> @lastmile <[email-masked]> @Mostafa saad
>>>> <[email-masked]>  - pls reship asap, the customer is calling
>>>> again.
>>>>
>>>> I appreciate your support.
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Mac,
>>>>>
>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>> adjust inventory for this item.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Syed,
>>>>>>
>>>>>> As discussed, please reship the missing parts today as much as
>>>>>> possible.
>>>>>>
>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> - please share the details of the courier
>>>>>> who will be assigned.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>>
>>>>>>> As per our record, we have received on the box from OB team.
>>>>>>>
>>>>>>> Also we were delivered the same to the customer.
>>>>>>>
>>>>>>> POD from Wimo for your reference.
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Eugene,
>>>>>>>>
>>>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>>>
>>>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>>>
>>>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on
>>>>>>>> this case customer is following up since May.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Thanks, Nessy,
>>>>>>>>>>
>>>>>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing
>>>>>>>>>> box is with us.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I replied on this mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check your spam folder.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Ashley,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Could you help me on this.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Alina and team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we
>>>>>>>>>>> sent you correct box quantity for sure.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> NESSY LANDICHO
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>>>>
>>>>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>>>>>>> *To:* Mohit Caleb; Nessy
>>>>>>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>>>>>>> Mohamed Magdy
>>>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise if we have the missing piece, if not we will
>>>>>>>>>>> arrange a replacement
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly confirm asap
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Mohit
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Nessy,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> POMUMZ_DXB189506
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please see below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> With regard to my order 600840705, please note that we had order
>>>>>>>>>>> from ifam the “Marshmallow plus baby room-mint” as per the 1st attached
>>>>>>>>>>> photo and product desrciption on mumzworld website-rectangular room with
>>>>>>>>>>> two sides 200cm the other two sides 140cm and height 65cm, it seems that
>>>>>>>>>>> there are at least 10 rail-pieces.
>>>>>>>>>>>
>>>>>>>>>>> However,we received one box with only 4 rail-pieces as per the
>>>>>>>>>>> rest attached photos.
>>>>>>>>>>>
>>>>>>>>>>> Please could you please follow our request and inform us about
>>>>>>>>>>> the missing parts asap.
>>>>>>>>>>>
>>>>>>>>>>> Many thanks in advance,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>>>>>>> anytime soon, and needs it urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>> Groups "lastmile" group.
>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email-masked].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
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