Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4
From: Mohit Caleb <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Vipul Arora <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 8 Jun 2020 14:57:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta,

I have checked on this case the item came wrongly bundled from the Vendor.
We have checked our existing stocks also, the vendor has only sent two
items per bundle.

Since there are no images in Picking & Packing devices this could not be
caught during that.
@Vipul Arora <[email-masked]>  Kindly escalate to the related vendor.

Thanks & Regards
ᐧ

On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]> wrote:

> Hi Mohit,
>
> Can you please check on the subject order
>
> The customer was supposed to receive the 1x 150ml bottle along with the 2x
> 260ml bottles.
>
> Please check and ship the extra item to the customer immediately.
>
> *Bundle SKU's need to be properly checked before shipping to avoid
> multiple trips to the customer location*
>
> Thanks
>
> Regards,
> Ekta
>
> On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please update as the CM keeps following up.
>>
>> Regards
>> Taqwa
>>
>> On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this case, please?
>>>
>>> The customer called to follow up again. Please check the missing bottle.
>>>
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Mohit,
>>>> Please check the missing item case below as the customer has
>>>> ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
>>>> She is missing the 150 ML bottle.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>
>
> --
> *Regards, *
>
>
>

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