Subject: Re: Missing Items - 600858712_2
From: Samiya Sheikh <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 8 Jun 2020 14:02:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi syed,

Thank you for your response, New order placed, 600887485 .

Regards

On Mon, Jun 8, 2020 at 12:40 PM Syed Yakoob <[email-masked]> wrote:

> Hello Samiya,
>
> Confirmed from CCTV footage that these 3 items were not packed. Please
> create a new order for it. @Mohit Caleb <[email-masked]> FYI
>
> Best Regards,
>
> ᐧ
>
> On Mon, 8 Jun 2020 at 10:32, Samiya Sheikh <[email-masked]> wrote:
>
>> Hi Mohit and Syed,
>>
>> We need an urgent update here. please assist urgently.
>>
>> Regards
>>
>> On Sat, Jun 6, 2020 at 1:28 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Syed Yakoob <[email-masked]>
>>>
>>> Check on this & update asap
>>> ᐧ
>>>
>>> On Sat, Jun 6, 2020 at 10:33 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update urgently, Customer keeps following up.
>>>>
>>>> The customer complained 3 items are missing.
>>>>
>>>> 600858712_2 PRT-491011
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>>>> - Start Essential Pen Set
>>>>
>>>> 600858712_2 SHE-BP-PLAY-GLACIER
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>>>> - Wireless Bluetooth Headphones for Kids - Blue
>>>>
>>>> 600858712_2 PRT-491142
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>>>> - Start Plastic Mix Packs - Primary Pow
>>>>
>>>>
>>>> @Mohit Caleb <[email-masked]>
>>>>
>>>> Regards
>>>>
>>>> On Tue, Jun 2, 2020 at 11:04 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer complained 3 items are missing.
>>>>>
>>>>> 600858712_2 PRT-491011
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255321> 3Doodler
>>>>> - Start Essential Pen Set
>>>>>
>>>>> 600858712_2 SHE-BP-PLAY-GLACIER
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=638710> BuddyPhones
>>>>> - Wireless Bluetooth Headphones for Kids - Blue
>>>>>
>>>>> 600858712_2 PRT-491142
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=255328> 3Doodler
>>>>> - Start Plastic Mix Packs - Primary Pow
>>>>>
>>>>> The 3 items were not in the part picked or part reserved tracker
>>>>> instead.
>>>>>
>>>>> I have asked the customer to send a picture for the actual items
>>>>> received but most of them have already been used. The customer confirmed
>>>>> the package was received well sealed.
>>>>>
>>>>> Please check and advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>>