Subject: Re: Missing item - 600695743 - BNDL-BBL-4124-X2
From: Mohit Caleb <[email-masked]>
To: Radwa Ali <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Sujan Raj <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 8 Jun 2020 13:32:19 +0400
List-Id: <ccteam.mumzworld.com>

+Mostafa saad <[email-masked]>

Kindly share the required details
ᐧ

On Mon, Jun 8, 2020 at 10:58 AM Radwa Ali <[email-masked]> wrote:

> Hi Mohit,
> Please share the shipment details.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Jun 8, 2020 at 10:28 AM Mohit Caleb <[email-masked]> wrote:
>
>> Hello Radwa,
>>
>> We have processed the item for Re-Ship
>> ᐧ
>>
>> On Mon, Jun 8, 2020 at 10:05 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Outbound,
>>> Please share any updates ? This has been pending since Feb the 2nd.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Fri, Jun 5, 2020 at 11:15 AM <[email-masked]> wrote:
>>>
>>>> Hi @Eugene Mugisa <[email-masked]>,
>>>>
>>>> Please check this one as well. This is Escalated since Feb and we still
>>>> have no updates.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Sunday, May 24, 2020 10:03 AM
>>>> *To:* Syed Yakoob <[email-masked]>; Outbound.fc <
>>>> [email-masked]>
>>>> *Cc:* Sujan Raj <[email-masked]>; Mostafa Said <
>>>> [email-masked]>; lastmile <[email-masked]>;
>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Naib Khan <[email-masked]>; Mohit Caleb <
>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>>>
>>>>
>>>>
>>>> Hi Syed,
>>>>
>>>> Please check and update us.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 12, 2020 at 2:09 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Radwa.
>>>>
>>>>
>>>>
>>>> Its clear reply from Sujan they have delivered 4 boxes to the
>>>> customer.so please check with OB team
>>>>
>>>>
>>>>
>>>> @Syed Yakoob <[email-masked]>  Please share your feedback
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Tue, May 12, 2020 at 1:11 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi All,
>>>>
>>>> Please Advise as this has been pending since the 2nd of Feb and we need
>>>> to close this ?
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Mar 22, 2020 at 10:20 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> @Mostafa saad <[email-masked]>@Syed Yakoob
>>>> <[email-masked]>
>>>>
>>>> please advise what's the next step?
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Mar 8, 2020 at 3:37 PM Sujan Raj <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please note we delivered complete order we do not have any package
>>>> pending.
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>> Sujan Raj,
>>>>
>>>> Mobile : +971506855826
>>>>
>>>> Email : [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Mar 8, 2020 at 9:18 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Sujan Raj <[email-masked]>  Please share your feedback.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Mar 8, 2020 at 9:16 AM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>> @Mostafa saad <[email-masked]> please check for this confirm.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>>
>>>>
>>>> On Sat, 7 Mar 2020 at 15:12, Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>>
>>>>
>>>> In LFS it shows 2 package, she received 1 only.
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Feb 25, 2020 at 10:46 AM <[email-masked]> wrote:
>>>>
>>>> Hi Mostafa,
>>>>
>>>>
>>>>
>>>> I have tried calling the customer but she isn’t answering so far.
>>>>
>>>>
>>>>
>>>> I will let you know if we receive a response.
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mostafa Said <[email-masked]>
>>>> *Sent:* Sunday, 2 February, 2020 9:47 PM
>>>> *To:* Radwa Ali <[email-masked]>
>>>> *Cc:* Outbound.fc <[email-masked]>; lastmile <
>>>> [email-masked]>; customer care <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Naib Khan <[email-masked]>; Mohit
>>>> Caleb <[email-masked]>
>>>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>>>
>>>>
>>>>
>>>> Dear Radwa,
>>>>
>>>>
>>>>
>>>> This order packed into 4 packages please check with the customer how
>>>> many packages received?
>>>>
>>>>
>>>>
>>>> On Sun, Feb 2, 2020 at 5:03 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>> +Sujan Raj <[email-masked]> +Anoos <[email-masked]>
>>>>  ,
>>>>
>>>>
>>>>
>>>> Please look into this and investigate.
>>>>
>>>>
>>>>
>>>> Regards.
>>>>
>>>> Naib
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, 2 Feb 2020 at 16:57, Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly chec as the customer received the order missing an item.
>>>>
>>>>
>>>>
>>>> Order # 600695743
>>>>
>>>> AWB # 600695743
>>>>
>>>> Courier:One click
>>>>
>>>> Missing item: WaterWipes Baby Wipes, 18x60 (1080 Wipes)
>>>>
>>>> SKU: BNDL-BBL-4124-X2
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-8dS4duWeNMnHPdfGLAW10SvNHuHhM%3DXKyhLOmtfa2j9A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>>
>>
>> --
>>
>>

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