Subject: Re: Urgent / Undelivered - Order No. 600863397_1
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Clearway Express <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, [email-masked], customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 8 Jun 2020 12:47:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

@Mostafa saad <[email-masked]> thank you for the update.

@Shajeeb Cheriyath <[email-masked]> / @Sagar Khawani
<[email-masked]> we have processed a refund for the above-mentioned
order and created CRA -  CRAMUMZ_DXB12416  as the item is not in stock.
-shipment is lost / undelivered.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 8 Jun 2020 at 10:23, Mostafa saad <[email-masked]> wrote:

> Hello Hyacinth
>
> Please place new order to the customer with the correct address to proceed
> delivery today
>
> @Shajeeb Cheriyath <[email-masked]>  Please we need to update this
> order as lost On ( Clearway ) ( 600863397_1 ) also we already add this on
> the sheet.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Mon, Jun 8, 2020 at 9:38 AM Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> Please note of the below delivery address.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 6 Jun 2020 at 11:59, Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Mostaf,
>>>
>>> As per our conversation, kindly do the needful to the customer as she
>>> keeps calling to follow up.
>>>
>>> Best Regards
>>> Anas Nazzal
>>>
>>> On Sat, Jun 6, 2020 at 10:41 AM Clearway Express <
>>> [email-masked]> wrote:
>>>
>>>> This order was delivered to the mentioned address in system Al Jadaf
>>>> street D1 Tower apartment 1708.this is the customer fault to put the wrong
>>>> address.my courier will collect it and will bring to Nad Al Sheba.
>>>>
>>>> Regards
>>>>
>>>> On Sat, 6 Jun 2020, 10:33 Anas nazzal, <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> The customer is extremely angry and totally dissatisfied about the
>>>>> service and delay.
>>>>> kindly do the needful and note that the customer requested to get the
>>>>> order delivery on *Dubai-nad al Shiba- grand views house t230*
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 6:57 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> Do we have an update?
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 4 Jun 2020 at 12:57, Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @[email-masked] FYA
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 12:52 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Clearway Express <[email-masked]>  Please collect this
>>>>>>>> order from the customer and deliver it on the new address...
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 12:26 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>
>>>>>>>>> The above-mentioned order shows delivered yesterday on our records.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check with the courier as the customer informed that she
>>>>>>>>> did not receive it. The customer's delivery address is below:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please prioritize, the customer threats to raise a formal
>>>>>>>>> complaint.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 3 Jun 2020 at 09:05, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa and Eugene,
>>>>>>>>>>
>>>>>>>>>> Please update.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 2 Jun 2020 at 18:40, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> To update on the above, the delivery address is below:
>>>>>>>>>>>
>>>>>>>>>>> *Dubai-nad al Shiba- grand views house t230*
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 2 Jun 2020 at 18:35, Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer is following up on the delivery of the
>>>>>>>>>>>> above order. It shows shipped on 23rd May, undelivered until Today.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check and advise ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>