Subject: Re: Warranty 200197248
From: Amani Bani Odeh <[email-masked]>
To: lastmile <[email-masked]>, Denmark A <[email-masked]>, Kenneth Nwaso <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Pavankumar A <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Mon, 8 Jun 2020 10:44:52 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

Please confirm if this has been dispatched and share the AWB#

Thanks,
Amani

On Thu, May 21, 2020 at 12:07 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly share the AWB once this is shipped.
>
> Regards
>
> On Thu, May 21, 2020 at 1:04 PM Denmark A <[email-masked]> wrote:
>
>> Dear Mylin,
>>
>> Base received with thanks.
>>
>> @Samiya Sheikh <[email-masked]> Items will be handed over to the
>> last mile department  for dispatching.
>>
>> @Pavankumar A <[email-masked]> Please assist us to reship the
>> item to the below address and amend the AWB to 0 before dispatch.
>>
>>
>> Regards,
>> Den mark
>>
>> On Mon, May 18, 2020 at 10:05 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Mylyn<
>>>
>>> Thank you for your response.
>>>
>>>  @Mostafa saad <[email-masked]>  @Kenneth Nwaso
>>> <[email-masked]> @Denmark A <[email-masked]>  Kindly
>>> arrange collection of Mamaroo base and arrange shipping to
>>> customer 200197248
>>>
>>> Regards
>>>
>>> On Mon, May 18, 2020 at 9:20 AM Mylyn Vega <[email-masked]> wrote:
>>>
>>>> Dear Samiya,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Thank you for providing the proof of purchase.
>>>>
>>>>
>>>>
>>>> Since your customer is in KSA to need to send the defective mamaroo
>>>> base.
>>>>
>>>>
>>>>
>>>> We will give new replacement base as FOC.
>>>>
>>>>
>>>>
>>>> You may arrange collection today until 3pm.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>> MYLYN *VEGA*
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>>
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>>
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>>
>>>>
>>>> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Samiya Sheikh <[email-masked]>
>>>> *Sent:* Sunday, May 17, 2020 10:29 PM
>>>> *To:* Mylyn Vega <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* Re: Warranty 200197248
>>>>
>>>>
>>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Kindly note the attached invoice.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Sun, May 3, 2020 at 8:38 AM Mylyn Vega <[email-masked]> wrote:
>>>>
>>>> Dear Samiya,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Grateful if you could send us a copy of the receipt when the customer
>>>> purchased this item, in parallel please do send the item back to the office
>>>> for verify and needful action.
>>>>
>>>>
>>>>
>>>> Please do not include Cristy Gallardo when sending aftersales. Just
>>>> send it to me directly.
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *MYLYN* VEGA
>>>>
>>>> LOGISTICS COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Samiya Sheikh <[email-masked]>
>>>> *Sent:* Friday, May 1, 2020 11:28 AM
>>>> *To:* Cristy Gallardo <[email-masked]>; Mylyn Vega <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* Warranty 200197248
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly check and update, the following customer requested to repair her
>>>> item 4moms - Mamaroo 4.0 - Silver Plush., makes an unusual sound,
>>>> check the attached video.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>