Subject: Re: Missing item - 600695743 - BNDL-BBL-4124-X2
From: Radwa Ali <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Sujan Raj <[email-masked]>, Mostafa Said <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 8 Jun 2020 10:58:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,
Please share the shipment details.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Jun 8, 2020 at 10:28 AM Mohit Caleb <[email-masked]> wrote:

> Hello Radwa,
>
> We have processed the item for Re-Ship
> ᐧ
>
> On Mon, Jun 8, 2020 at 10:05 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Outbound,
>> Please share any updates ? This has been pending since Feb the 2nd.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Fri, Jun 5, 2020 at 11:15 AM <[email-masked]> wrote:
>>
>>> Hi @Eugene Mugisa <[email-masked]>,
>>>
>>> Please check this one as well. This is Escalated since Feb and we still
>>> have no updates.
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Sunday, May 24, 2020 10:03 AM
>>> *To:* Syed Yakoob <[email-masked]>; Outbound.fc <
>>> [email-masked]>
>>> *Cc:* Sujan Raj <[email-masked]>; Mostafa Said <
>>> [email-masked]>; lastmile <[email-masked]>; customer
>>> care <[email-masked]>; Eugene Mugisa <[email-masked]>; Naib
>>> Khan <[email-masked]>; Mohit Caleb <[email-masked]>; Mostafa
>>> saad <[email-masked]>
>>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>>
>>>
>>>
>>> Hi Syed,
>>>
>>> Please check and update us.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 12, 2020 at 2:09 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Radwa.
>>>
>>>
>>>
>>> Its clear reply from Sujan they have delivered 4 boxes to the
>>> customer.so please check with OB team
>>>
>>>
>>>
>>> @Syed Yakoob <[email-masked]>  Please share your feedback
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Tue, May 12, 2020 at 1:11 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> Please Advise as this has been pending since the 2nd of Feb and we need
>>> to close this ?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 22, 2020 at 10:20 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> @Mostafa saad <[email-masked]>@Syed Yakoob <[email-masked]>
>>>
>>>
>>> please advise what's the next step?
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 8, 2020 at 3:37 PM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please note we delivered complete order we do not have any package
>>> pending.
>>>
>>>
>>> Warm Regards,
>>>
>>> Sujan Raj,
>>>
>>> Mobile : +971506855826
>>>
>>> Email : [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 8, 2020 at 9:18 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Sujan Raj <[email-masked]>  Please share your feedback.
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Mar 8, 2020 at 9:16 AM Syed Yakoob <[email-masked]> wrote:
>>>
>>> @Mostafa saad <[email-masked]> please check for this confirm.
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sat, 7 Mar 2020 at 15:12, Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> In LFS it shows 2 package, she received 1 only.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Feb 25, 2020 at 10:46 AM <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>>
>>>
>>> I have tried calling the customer but she isn’t answering so far.
>>>
>>>
>>>
>>> I will let you know if we receive a response.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Mostafa Said <[email-masked]>
>>> *Sent:* Sunday, 2 February, 2020 9:47 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Outbound.fc <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Naib Khan <[email-masked]>; Mohit
>>> Caleb <[email-masked]>
>>> *Subject:* Re: Missing item - 600695743 - BNDL-BBL-4124-X2
>>>
>>>
>>>
>>> Dear Radwa,
>>>
>>>
>>>
>>> This order packed into 4 packages please check with the customer how
>>> many packages received?
>>>
>>>
>>>
>>> On Sun, Feb 2, 2020 at 5:03 PM Naib Khan <[email-masked]> wrote:
>>>
>>> +Sujan Raj <[email-masked]> +Anoos <[email-masked]>
>>>  ,
>>>
>>>
>>>
>>> Please look into this and investigate.
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Sun, 2 Feb 2020 at 16:57, Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly chec as the customer received the order missing an item.
>>>
>>>
>>>
>>> Order # 600695743
>>>
>>> AWB # 600695743
>>>
>>> Courier:One click
>>>
>>> Missing item: WaterWipes Baby Wipes, 18x60 (1080 Wipes)
>>>
>>> SKU: BNDL-BBL-4124-X2
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
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>>> .
>>>
>>>
>
> --
>
>