Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Radwa Ali <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Vipin Raj <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>, Samiya Sheikh <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Mon, 8 Jun 2020 10:51:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
Please share shipping details.
Customer is following up. Again.
*Radwa Ali*

Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please reship urgently
>
> Regards
> Taqwa
>
>
> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]> wrote:
>
>> Thanks, Omar.
>>
>> Item has been prepared for Re-Ship.
>>
>> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>> ᐧ
>>
>> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>>
>>> Hi Mohit,
>>>
>>> Item found and handed over to Vipin.
>>>
>>> @Vipin Raj <[email-masked]> , Please proceed
>>>
>>>
>>> *Thanks,*
>>>
>>> *Omar Ismail | Mumzworld Services*
>>> *Email: [email-masked] <[email-masked]>*
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> Hello Mary,
>>>>
>>>> To solve this issue we must know how many packages customer has
>>>> received as this was packed into two packages.
>>>> @Mostafa saad <[email-masked]> - Please check how many
>>>> packages were sent from our end,
>>>>
>>>> @Omar Ismail <[email-masked]> - Could you please check our stocks
>>>> if all bundles are intact
>>>> ᐧ
>>>>
>>>> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>> The customer is on the line again and very upset that up until now she
>>>>> didn't receive the missing items.
>>>>>
>>>>> We need an urgent update, please respond.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>>>>>
>>>>>> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
>>>>>> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>>>>>>
>>>>>> The customer has been following up non stop and we have sent multiple
>>>>>> emails.
>>>>>>
>>>>>> She received 1 out of 2 boxes and this item is 999.00 AED.
>>>>>>
>>>>>> Please provide a solution, Did we locate the item or should we create
>>>>>> a new order and the item is lost ?
>>>>>>
>>>>>> @Veronique Bachmann <[email-masked]> @[email-masked]
>>>>>> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>>>>>>
>>>>>> Please check this as we have been escalating since the 26th of May
>>>>>> for an item that is shipped and delivered in UAE.
>>>>>>
>>>>>> We need an answer. this is Urgent and the customer is fed up with
>>>>>> following up.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>>> *Sent:* Wednesday, June 3, 2020 12:09 PM
>>>>>> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
>>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc
>>>>>> <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend -
>>>>>> Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> @Mohit Caleb
>>>>>> <[email-masked]> @lastmile <[email-masked]> the
>>>>>> customer cannot wait anymore.  please update asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa and Mohit,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly update urgently asap.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa and Mohit,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check and update us, the customer is following up again
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Mostafa,
>>>>>>
>>>>>> @Outbound.fc <[email-masked]>
>>>>>>
>>>>>> Please check this order asap as the customer is following it up
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please find attached proof of delivery signed and sealed by your
>>>>>> warehouse team. It is 2 boxes and bundled together, not separated. Cannot
>>>>>> be missed. We suggest you to check from your warehouse.
>>>>>>
>>>>>>
>>>>>>
>>>>>> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR
>>>>>> YOU TO KNOW THAT IS BUNDLED ITEM.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>>> *Sent:* Tuesday, May 26, 2020 6:57 PM
>>>>>> *To:* [email-masked]; [email-masked]; Mari Ibasan
>>>>>> (CW.Accounts) <[email-masked]>; Hamid Reza <
>>>>>> [email-masked]>; Account <[email-masked]>;
>>>>>> [email-masked]
>>>>>> *Cc:* customer care <[email-masked]>; lastmile <
>>>>>> [email-masked]>; Karthik Sankar <[email-masked]>
>>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend -
>>>>>> Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>>
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>>
>>>>>> POMUMZ_DXB195058
>>>>>>
>>>>>>   Please check as the customer has not received the stroller.   As
>>>>>> per customer,
>>>>>>
>>>>>> BNDL-SS76715+CS31715
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>>
>>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>>> Flex-Loc Infant Car Seat - Elixer.I received only Flex-Loc Infant Car
>>>>>> SeatThere is no Double Stroller *
>>>>>>
>>>>>> @Karthik Sankar <[email-masked]>  please assist.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Michaela
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise the PO number
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Tarek El-Far
>>>>>>
>>>>>> General Manager
>>>>>>
>>>>>> TAMA L.L.C.
>>>>>>
>>>>>> +971 555 99 1010
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 26 May 2020, at 16:53, Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> 
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please check as the customer has not received the stroller.   As per
>>>>>> customer,
>>>>>>
>>>>>> BNDL-SS76715+CS31715
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>>
>>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>>> Flex-Loc Infant Car Seat - Elixer.I received only Flex-Loc Infant Car
>>>>>> SeatThere is no Double Stroller *
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise ASAP.
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>