Subject: Re: Missing Part - 600867764// SKU: AL-641213M
From: Mark Anthony <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, "[email-masked]" <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Ashar Chalakkal <[email-masked]>
Date: Mon, 8 Jun 2020 05:37:09 +0000
List-Id: <ccteam.mumzworld.com>

Hi Mary Anne,

Sorry for the inconvenience. We will replace the whole item.
Pls send the item back to our warehouse.

Regards,
Mark

________________________________
From: Mary Anne Agapito <[email-masked]>
Sent: Saturday, June 6, 2020 6:21 PM
To: [email-masked] <[email-masked]>; Hazaroddin Syed Ibrahim <[email-masked]>; TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Furqan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Ashar Chalakkal <[email-masked]>
Subject: Re: Missing Part - 600867764// SKU: AL-641213M

Hi Team,

The customer only received 3 gray stand instead of 4, as shown below.

PO: POMUMZ_DXB200082

The customer needs one more stand, please assist.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 5:57 PM Ashar Chalakkal <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary,

This is  Toy Triangle Item.

AL-641213M

On Sat, Jun 6, 2020 at 2:06 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ashley and Ashar,

Who is the real vendor for this item?

Please confirm so we would be able to escalate to the right one.

@Alina D'Souza<mailto:[email-masked]> @Hyacinth Joyce<mailto:[email-masked]>  - please hold the collection, need to check who is the real vendor as there 2 listed.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 11:18 AM Maricris <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mary Ann,

Please check this PO: POMUMZ_DXB200082, I think this is not ours as we did not receive this PO.

And as per on my attached email, we last supplied this item to Mumzworld last June-2018.

Thanks.

BEST REGARDS...*

Maricris Pati

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work |

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com<http://www.algt-me.com/>

P Save a tree. Please don't print this e-mail unless it's really necessary

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, June 6, 2020 10:52 AM
To: Maricris <[email-masked]<mailto:[email-masked]>>
Cc: Arjun <[email-masked]<mailto:[email-masked]>>; Nikil <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Ashley Fernandes <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Jiban <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Part - 600867764// SKU: AL-641213M

Hi Maricris,

Thank you for your support.

@Returns.fc<mailto:[email-masked]> @Alina D'Souza<mailto:[email-masked]> - pls arrange the collection.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, Jun 6, 2020 at 8:47 AM Maricris <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mary Ann,

Kindly return the item back to our warehouse for checking and evaluation.

@Nikil/Arjun,

Kindly check the item once receive and also check the physical stock if available for replacement.

BEST REGARDS...*

Maricris Pati

ALGT Middle East - A Liusie General Trading |   PO BOX 7297  |   Plot # C.22 Dubai Production City , opp Sign Work |

Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4 2476799  | Mobile : +971 566454542

www.algt-me.com<http://www.algt-me.com/>

P Save a tree. Please don't print this e-mail unless it's really necessary

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Friday, June 5, 2020 6:41 PM
To: Jiban <[email-masked]<mailto:[email-masked]>>; Maricris <[email-masked]<mailto:[email-masked]>>; Arjun <[email-masked]<mailto:[email-masked]>>; Nikil <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Ivy <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Ashley Fernandes <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>
Subject: Missing Part - 600867764// SKU: AL-641213M

Hi Team,

The customer only received 3 gray stand instead of 4, as shown below.

PO: POMUMZ_DXB200082

 Kindly check and provide the missing part.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--

Thank you.

Ashar Chalackal
Logistics Executive

P +971 4 245 1359  E [email-masked]<http://mumzworld.com/>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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