Subject: RE: Order #600433712 // Incident #791814 // SKU:PS-VTBM4300 // VTech - Baby Monitor Audio & Video In Owl Housing - White // Warranty check
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Kenneth Nwaso'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>
Date: Mon, 8 Jun 2020 09:18:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Attached Credit Note.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

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Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

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From: Denmark A <[email-masked]> 
Sent: Thursday, June 4, 2020 11:42 AM
To: Husain <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Umang Mehrotra <[email-masked]>; Samiya Sheikh <[email-masked]>
Subject: Re: Order #600433712 // Incident #791814 // SKU:PS-VTBM4300 // VTech - Baby Monitor Audio & Video In Owl Housing - White // Warranty check

Hi Husain, 

Item is already with your team please do need the needful issue credit note thanks. 

Regards, 

Den mark

On Wed, May 27, 2020 at 9:47 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Kenneth and Denmark,

We need an urgent update here. Is the item handed back to you?

Regards 

On Fri, May 8, 2020 at 5:38 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

I just went through the entire email chain, and I had requested for VRA document in order to process Credit note and not replacement, my bad.

Just to update – The stocks for this SKU were depleted in 2019 December and it is a discontinued line item so we don’t have a replacement.

Also is the item handed over to our team?

 

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, May 8, 2020 1:25 PM
To: Denmark A <[email-masked] <mailto:[email-masked]> >; Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600433712 // Incident #791814 // SKU:PS-VTBM4300 // VTech - Baby Monitor Audio & Video In Owl Housing - White // Warranty check

Hi Team,

This is long overdue and the customer is very upset until now the baby monitor hasn't been replaced.

May we have an update on this please?

The customer needs it urgently. Please do the needful.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, Apr 19, 2020 at 2:29 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Hi Husain, 

Find the attached VRA for your reference. 

Regards, 

Den mark 

On Sun, Apr 19, 2020 at 12:56 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Kindly provide VRA so we can provide replacement for this.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email: [email-masked] <mailto:[email-masked]> 

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, April 6, 2020 12:59 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600433712 // Incident #791814 // SKU:PS-VTBM4300 // VTech - Baby Monitor Audio & Video In Owl Housing - White // Warranty check

Hi Denmark,

Warranty is 1 year against manufacturing defect.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email: [email-masked] <mailto:[email-masked]> 

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, April 6, 2020 11:43 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Order #600433712 // Incident #791814 // SKU:PS-VTBM4300 // VTech - Baby Monitor Audio & Video In Owl Housing - White // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Warranty - confirmed with vendor  

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

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