Subject: Re: URGENT : Wrong item - AKR-SET-PRIM-P-14C - SO# 600857194
From: Ashley Fernandes <[email-masked]>
To: Omar Ismail <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa saad <[email-masked]>, Samiya Sheikh <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Edel Saballa <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 7 Jun 2020 18:55:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mostafa,

Kindly confirm once the correct box has been delivered to the customer to
reschedule for the installation accordingly.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 7, 2020 at 10:00 AM Omar Ismail <[email-masked]> wrote:

> Hello syed,
>
> The item found and handed over to Vipin.
>
> @Vipin Raj <[email-masked]> , Please proceed.
>
> @Mostafa saad <[email-masked]> , Could you please deliver this
> item today.
>
> *Thanks,*
>
> *Omar Ismail | Mumzworld Services*
> *Email: [email-masked] <[email-masked]>*
>
>
>
> On Sat, Jun 6, 2020 at 10:44 PM Syed Yakoob <[email-masked]> wrote:
>
>> +Omar Ismail <[email-masked]>
>> Can you please check here in this matter and update asap.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Sat, 6 Jun 2020 at 19:04, Samiya Sheikh <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly confirm when its possible to deliver the item, customer wants an
>>> urgent update,
>>>
>>> Also please schedule an installation @Ashley Fernandes
>>> <[email-masked]>
>>>
>>> Regards
>>>
>>> On Sat, Jun 6, 2020 at 6:56 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Kindly check and assist urgently. The customer is following up and
>>>> wants an urgent delivery of the third box and collect the extra box.
>>>>
>>>> Regards
>>>>
>>>> On Wed, Jun 3, 2020 at 10:34 AM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Outbound/last Mile Team,
>>>>>
>>>>> Kindly please have the pending box delivered to the customer and the
>>>>> wrong box collected back on an urgent basis.
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE.
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 3:24 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly assist with the customer is he called again to follow up.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Sun, May 31, 2020 at 3:00 PM Ashley Fernandes <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> ++ @Mohit Caleb <[email-masked]>
>>>>>>>
>>>>>>> Please note that *Box No: 3 of 3 is missing* and customer instead
>>>>>>> received two boxes of Box No: 1 of 1. Pictures attached below for reference.
>>>>>>>
>>>>>>>
>>>>>>> Thanks and Regards,
>>>>>>>
>>>>>>> *Ashley Fernandes*
>>>>>>>
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>>
>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>> mumzworld.com
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 2:55 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi All,
>>>>>>>> Please update us on this issue.
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 30, 2020 at 6:56 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi All ,
>>>>>>>>> Please check the SO# above as the customer receive the item which
>>>>>>>>> comes in 3 boxes and when they started the installation she was advised
>>>>>>>>> that 2 boxes were repeated.
>>>>>>>>> Please check as we need to replace the wrong box ASAP and get the
>>>>>>>>> installation scheduled.
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "Outbound.fc" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADiN8Z-PL_JZY_qBNzVsWWxi8DOA_9upzK-umTXSefydHqr7iA%40mail.gmail.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CADiN8Z-PL_JZY_qBNzVsWWxi8DOA_9upzK-umTXSefydHqr7iA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>