Subject: Re: Urgent Oman Delivery - Order No. 600827651
From: Mary Anne Agapito <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Sun, 7 Jun 2020 17:44:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

The customer is calling again. He doesn't want to hang up unless confirmed.

Please confirm where is the shipment. May we have the AWB as well, please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 5:18 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Please prioritize and respond urgently or within 48hrs time frame.
>
> The customer threats to escalate it further we don't give him an
> update within the mentioned time frame.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 7 Jun 2020 at 17:05, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer with the above order no. called again to follow up. Our
>> record shows that the order was shipped on 22nd May yet the AWB is not yet
>> updated.
>>
>>
>> Kindly check and advise urgently as the customer is getting furious about
>> the delay.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>