Subject: Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective
From: "Alina D'Souza" <[email-masked]>
To: Umang Mehrotra <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 7 Jun 2020 16:55:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Umang,

Check customers reply below. Customer wants a replacement

Regards,
Alina

On Sun, Jun 7, 2020 at 4:50 PM Umang Mehrotra <[email-masked]> wrote:

> -Vendor,
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> Hi Alina,
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> Is this done?
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> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, May 14, 2020 10:53 AM
> *To:* [email-masked]; Alina D'Souza <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
> Carbonator II - Matte Black // Defective
>
>
>
> Hi Richard,
>
>
>
> Thank you for informing us regarding this matter.
>
>
>
> @Alina D'Souza <[email-masked]> Please inform the customer and
> update us so we can proceed for the next step.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, May 14, 2020 at 10:44 AM Richard Vicencio <[email-masked]>
> wrote:
>
> Hello Den,
>
>
>
> The lever needs to press and hold till they hear the click sound, kindly
> share below instructional video to the customer.
>
> A CO2 Gas Cylinder is required to make a water carbonated.
>
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> https://www.youtube.com/watch?v=IljwReGRPLQ
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> Monsterous Regards
>
> *Richard Vicencio*
>
> Account Manager - eCommerce
>
> (Middle East, Africa, CIS & India Sub Continent)
>
> Monster Middle East
>
> NC 7, Jebel Ali Free Zone
>
> Dubai, United Arab Emirates
>
> PO Box 18413
>
> Tel: +971.4.883.04.05
>
> Fax: +971.4.883.04.06
>
>
>
> *"Saving the World From BAD CABLES"*
>
>
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, May 14, 2020 10:35 AM
> *To:* [email-masked]
> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
> *Subject:* Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
> Carbonator II - Matte Black // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :The machine doesn’t make the water fizzy at all. We tried a new
> carbonated cylinder but that made no difference at all.
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> We appreciate your support in this matter, Thank you.
>
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> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
>