Subject: Re: Excessive Delay - 600856322 ; awb: 605142060424
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>, Sathish Kumar <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 7 Jun 2020 16:39:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

We have created a new order as a replacement - so 600886370

Kindly investigate and charge the concerned team accordingly.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 7 Jun 2020 at 15:34, Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> Please advise if we need to place a new order for the customer as we
> cannot let the customer wait for too long.
>
> The order was placed on 14th May.
>
> Kindly advise urgently.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 7 Jun 2020 at 15:09, Mark Anthony Laraga <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> We don't receive SO Above.
>>
>> Best Regards,
>> Mark.
>>
>>
>> On Sun, Jun 7, 2020 at 2:33 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Umang Mehrotra <[email-masked]> @Mark Anthony Laraga
>>> <[email-masked]>  Please check and update if this order was
>>> returned or no?
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Sun, Jun 7, 2020 at 1:51 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> @Mostafa saad <[email-masked]>
>>>>
>>>>
>>>>
>>>> Check and resolve
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Sunday, June 7, 2020 1:49 PM
>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Sathish Kumar <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Mary Anne Agapito <
>>>> [email-masked]>
>>>> *Subject:* Re: Excessive Delay - 600856322 ; awb: 605142060424
>>>>
>>>>
>>>>
>>>> Hi Mostafa and Eugene,
>>>>
>>>>
>>>>
>>>> The above-mentioned order number was shipped on 14th May.
>>>>
>>>>
>>>>
>>>> The customer is furious and threats to raise a formal complaint if his
>>>> order is not delivered urgently.
>>>>
>>>>
>>>>
>>>> Kindly do the needful,
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, 3 Jun 2020 at 19:01, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Sathish,
>>>>
>>>>
>>>>
>>>> The customer called very furious about the behavior he received from
>>>> your driver and he received several false promises that it will be
>>>> delivered.
>>>>
>>>>
>>>>
>>>> Please ensure the delivery tomorrow without fail. Help us resolve the
>>>> issue once and for all.
>>>>
>>>>
>>>>
>>>> @Mostafa saad <[email-masked]> @Eugene Mugisa
>>>> <[email-masked]> - need your support as well.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>