Subject: Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>, Mylyn Vega <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 7 Jun 2020 15:52:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer facing an issue again with the item

Customer mentioned -
the item is still leaking water at the end of each cycle
We think there is a problem in the cup/pot where the food is.
Please arrange to replace this part as well as the first time they replaced
only the machine body.

Regards,
Alina

On Tue, May 5, 2020 at 5:44 PM Denmark A <[email-masked]> wrote:

> HI Maria,
>
> Thanks for the update.
>
> Regards,
>
>
>
>
> On Tue, May 5, 2020 at 5:18 PM Maria Katrina Bautista <[email-masked]>
> wrote:
>
>> Hello Denmark,
>>
>> Please reship to the customer as soon as possible.
>>
>> Thank you
>>
>> On Tue, 5 May 2020 at 21:16, Denmark A <[email-masked]> wrote:
>>
>>> Hi Mylyn,
>>>
>>> Item received with thanks.
>>>
>>> @Maria Katrina Bautista <[email-masked]> Please advise.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>> On Tue, May 5, 2020 at 12:53 PM Mylyn Vega <[email-masked]> wrote:
>>>
>>>> Hello Denmark,
>>>>
>>>>
>>>>
>>>> Good afternoon.
>>>>
>>>>
>>>>
>>>> This was given to your driver today.
>>>>
>>>>
>>>>
>>>> Kindly confirm once handed over to you.
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *MYLYN* VEGA
>>>>
>>>> SALES COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mylyn Vega
>>>> *Sent:* Sunday, May 3, 2020 9:06 AM
>>>> *To:* Maria Katrina Bautista <[email-masked]>; Denmark A <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>
>>>> *Subject:* RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo
>>>> - White - MD-912642
>>>>
>>>>
>>>>
>>>> Hello Katrina / Denmark,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> We already received the said unit, we replaced the base/machine only.
>>>>
>>>>
>>>>
>>>> Thanks to arrange collection today from 11am-3pm.
>>>>
>>>>
>>>>
>>>> Have a great day ahead and stay safe.
>>>>
>>>>
>>>>
>>>> Thank you and best regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *MYLYN* VEGA
>>>>
>>>> LOGISTICS COORDINATOR
>>>>
>>>>
>>>>
>>>> DUBAI SILICON OASIS FREE ZONE
>>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>> PO BOX 450201  •  DUBAI - UAE
>>>>
>>>>
>>>> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>>>>
>>>>
>>>>
>>>> *CONFIDENTIALITY*: This e-mail and any attachments are confidential
>>>> and may be privileged. If you are not a named recipient, please notify the
>>>>
>>>> sender immediately and do not disclose the contents to another person,
>>>> use it for any purpose or store or copy the information in any medium.
>>>>
>>>> Please consider your environmental responsibility. Before printing this
>>>> e-mail message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mylyn Vega
>>>> *Sent:* Sunday, March 22, 2020 8:34 AM
>>>> *To:* Maria Katrina Bautista <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>; April Garrido <[email-masked]>; Kenneth
>>>> Nwaso <[email-masked]>; Denmark A <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>
>>>> *Subject:* RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo
>>>> - White - MD-912642
>>>>
>>>>
>>>>
>>>> Hi Katrina,
>>>>
>>>>
>>>>
>>>> Good Morning.
>>>>
>>>>
>>>>
>>>> Please sed the item back t us for further checking.
>>>>
>>>>
>>>>
>>>> Wish you good day ahead.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>> *[image: A picture containing indoor, table, sitting, kitchen
>>>> Description automatically generated]*
>>>>
>>>>
>>>>
>>>> Follow us
>>>>
>>>> Babyzenmiddleeast <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>> Ergobabymiddleeast
>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>> Sophielagirafe_middleeast
>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Dubai Silicon Oasis Free Zone*
>>>>
>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>
>>>> *PO 45**0201 - Dubai - UAE*
>>>>
>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>
>>>> *Fax: +971 4 326 3428*
>>>>
>>>> www.mapyr.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential
>>>> and may be privileged. If  you are not a named recipient, please notify the
>>>> sender immediately and do not disclose the contents to another person, use
>>>> it for any purpose or store or copy the information in any medium. Please
>>>> consider your environmental responsibility. Before printing this e-mail
>>>> message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maria Katrina Bautista <[email-masked]>
>>>> *Sent:* Saturday, March 21, 2020 4:24 PM
>>>> *To:* Mylyn Vega <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>; April Garrido <[email-masked]>; Kenneth
>>>> Nwaso <[email-masked]>; Denmark A <[email-masked]>
>>>> *Subject:* Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo
>>>> - White - MD-912642
>>>>
>>>>
>>>>
>>>> Hello team,
>>>>
>>>>
>>>>
>>>> Please see below:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> @Returns.fc <[email-masked]> / @Alina D'Souza
>>>> <[email-masked]> - Please arrange collection of the item.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 16 Mar 2020 at 20:26, Mylyn Vega <[email-masked]> wrote:
>>>>
>>>> Hello Katrina,
>>>>
>>>>
>>>>
>>>> Good afternoon.
>>>>
>>>>
>>>>
>>>> In my last email to you, I already advised the requirements needed when
>>>> sending Beaba (see below sample encircled in black)  and send me the serial
>>>> number.
>>>>
>>>>
>>>>
>>>> If Beaba Babycook – we need Serial Number and Batch Date - you may find
>>>> it underneath the base unit.
>>>>
>>>>
>>>>
>>>> Kindly provide the Serial number and advise if there is no power when
>>>> turning the unit on.
>>>>
>>>>
>>>>
>>>> In parallel, please send the unit here for further checking.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> *Mylyn Vega*
>>>>
>>>> *Sales Coordinator*
>>>>
>>>>
>>>>
>>>> *UAE weekend: Friday and Saturday*
>>>>
>>>>
>>>>
>>>> *[image: A picture containing indoor, table, sitting, kitchen
>>>> Description automatically generated]*
>>>>
>>>>
>>>>
>>>> Follow us
>>>>
>>>> Babyzenmiddleeast <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
>>>> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
>>>> Ergobabymiddleeast
>>>> <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
>>>> Sophielagirafe_middleeast
>>>> <https://www.instagram.com/sophielagirafe_middleeast/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Dubai Silicon Oasis Free Zone*
>>>>
>>>> *Light Industrial Units, LIU 6, D7 & D8*
>>>>
>>>> *PO 45**0201 - Dubai - UAE*
>>>>
>>>> *Tel:  +971 4 326 3080, Ext 222*
>>>>
>>>> *Fax: +971 4 326 3428*
>>>>
>>>> www.mapyr.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential
>>>> and may be privileged. If  you are not a named recipient, please notify the
>>>> sender immediately and do not disclose the contents to another person, use
>>>> it for any purpose or store or copy the information in any medium. Please
>>>> consider your environmental responsibility. Before printing this e-mail
>>>> message, ask yourself whether you really need a hard copy.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Maria Katrina Bautista <[email-masked]>
>>>> *Sent:* Monday, March 16, 2020 4:18 PM
>>>> *To:* April Garrido <[email-masked]>; Mylyn Vega <[email-masked]
>>>> >
>>>> *Cc:* customer care <[email-masked]>; April De Torres <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Denmark A <[email-masked]
>>>> >
>>>> *Subject:* Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
>>>> White - MD-912642
>>>>
>>>>
>>>>
>>>> Hello team,
>>>>
>>>>
>>>>
>>>> The item - Beaba - Babycook Neo - White /// MD-912642 was purchased
>>>> last  17-Nov-2019 under  POMUMZ_DXB72131   and as per customer it
>>>> already stopped working.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please assist for possible inspection and repair.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>>