Subject: Manual Refund Sheet
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>, Ammar Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 20 May 2020 01:42:32 -0700 (MST)

Hi Team, 

Kindly follow the Manual refund Sheet 

[ https://docs.google.com/spreadsheets/d/1vveLoKJeQGAhz4u9yCon0WOMQxN6Ku_aJ-6YAF1OoOI/edit#gid=0 | https://docs.google.com/spreadsheets/d/1vveLoKJeQGAhz4u9yCon0WOMQxN6Ku_aJ-6YAF1OoOI/edit#gid=0 ] 

You have to fill the required details when you come across the following scenarios: 

Delivery TAT exceeded 
Reverse pick up done, return not received in WH 
Return received in WH, refund not processed 
Invalid AWB, unable to track 
NDR initiated by courier, not received in WH 
NDR received in WH, refund not processed 
For other normal cases, please follow SOP. 

Regards 
Shakeeb