Subject: [Confluence] LMOD Projects > LMOD Support Team Resources
From: "Damien Fahy (Confluence)" <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 02:18:36 +0000 (UTC)

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LMOD Support Team Resources

Damien Fahy edited this page

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There are 3 core teams (Avengers lead by Melissa, Blitzers lead by George and Chargers lead by Ryan B)

Blitzer team will work on allocating

Closing informational requests - i.e. where there is not an actual issue to resolve.

Allocating un-allocated tickets and tickets that are best placed to the 2 other groups - Avengers and Chargers using Assign scenarios

There may be occasion that Avengers and Chargers will need to assign tickets to the other teams using re-assign Scenarios

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Issues log for known issues and a status of where they are at: T2/T3 Escalations - Issues log

LMOD support team issues and suggestion log - add your issues and suggestions to this document to cover off during the meetings

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