Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Feb 2020 15:11:21 +0000

Hi Mhd Obiedo,  The customer has responded to the ticket.  Re:   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Otto,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Items claimed by customer to have returned to courier partner. Courier refusing that customer did not hand over the items to return.
</div>
<div></div>
<div></div>
<div class="MsoNormal">Giving the benefit of doubt to the customer, we can provide the manual refund of
<span style="font-size:10.5pt;font-family:-apple-system">125.1 SAR.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Thanks and Regards,</span></b><br>
<br>
<b><span style="font-size:10.0pt">Abhilash Kuttalam</span></b><br>
<b><span style="font-size:10.0pt">Max Fashion</span></b> </div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:10.0pt">Riyadh Gallery Mall, Gate No. 1A, 3<sup>rd</sup> Floor,</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:10.0pt">Kingdom of Saudi Arabia</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:10.0pt">Phone – 0112078292 (Extn 3512)</span></b><br>
<b><span style="font-size:10.0pt">Mob: +966 540 235 455 / +966 596 205 502</span></b><br>
<b><span style="font-size:10.0pt">URL: </span></b><a href="http://www.landmarkgroup.com/" rel="noreferrer"><b><span style="font-size:10.0pt;color:blue">www.landmarkgroup.com</span></b></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="font-size:9.0pt">I know Jiu Jitsu, Kung Fu and 26 other dangerous words.
</span><span style="font-size:9.0pt"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Otto Vangraan &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, February 12, 2020 5:47 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#434087] - Re:</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="text-autospace:none"><i><span style='font-family:"Arial Narrow",sans-serif;color:black'>Regards</span></i></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><i><span style='font-family:"Arial Narrow",sans-serif;color:black'>Otto van Graan</span></i></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'>O | +966 112078292 (3373)</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'>C | +966 50057311</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'>E |
<u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Georgia",serif;color:black'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Georgia",serif;color:black'></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'></span></div>
<div> </div>
<div></div>
<div style="border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt">
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 11, 2020 5:39 PM<br>
<b>To:</b> Otto Vangraan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#434087] - Re:</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Otto ,<br>
<br>
With reference to order number :6460721536<br>
<br>
AWB ID:34118639112374<br>
<br>
customer asking for refund ,<br>
<br>
We escalated this to conloc they replayed that " item under this AWB was not belongs to landmark and was returned to Courier partner." and provided the attached email<br>
<br>
We asked the courier partner to locate the items ,they replayed "the order was not handed over to our driver"<br>
<br>
and the customer insisting that he handed the correct items to the courier partner.<br>
<br>
The items value :125.1 SAR</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer purchased previously 2 completed orders The  total value for those 2 orders is :1184.95 SAR</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly provide us refund approval for the lost items</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Obiedo<br>
<br>
<br>
Regards,<br>
Obiedo</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>434087:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/434087