Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jan 2020 14:50:13 +0000

Hi Mhd Obiedo,  The customer has responded to the ticket.  Conversation with User  Ticket comment <span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:11.5pt"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Dear team, <br>
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Well noted and received. We will check with our team and revert back to you ASAP.</span></span></span></span></span></span></span><br>
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<span style="font-size:11pt"><span style="background:white"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span style="font-size:11.5pt"><span style='font-family:"Arial","sans-serif"'><span style="color:#1d1c1d">Best regards </span></span></span></span></span></span></span><br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/1/2020 5:19 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#311507] - Conversation with User--Order ID: 6454138366--<br>
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<div class="MsoNormal">Dear Team – Please confirm this below carton box delivery status and customer received POD Copy on urgent!!</div>

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<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black;background:white">Tracking Id - S000275149516 Item Code – </span><span style="font-size:10.5pt">161487484 ( Handover On 27<sup>th</sup> Nov )</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;background:yellow">Problem Statement: (Missing items)<br>
Order Date :Nov 26, 2019<br>
Order ID: 6454138366<br>
Tracking ID: 161487484<br>
Assistance Required: Need missing item</span></div>

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<div class="MsoNormal">Regards</div>

<div class="MsoNormal">Sagaya Suresh</div>

<div class="MsoNormal">+966 565165997</div>

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<b>From:</b> ksalmglogistics Rydconloc &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 15, 2020 12:01 PM<br>
<b>To:</b> EcomRDC Lifestyle &lt;[email-masked]&gt;; Dushyant Shekhawat &lt;[email-masked]&gt;; Suvadeep Saha &lt;[email-masked]&gt;; Riyadh Conloc. Outbound &lt;[email-masked]&gt;; Sagaya Suresh Kumar &lt;[email-masked]&gt;; Lifestyle &lt;[email-masked]&gt;; Ksaconloc Ops &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mohammed Obiedo &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#311507] - Conversation with User--Order ID: 6454138366--</div>
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<div class="MsoNormal">Dear kalam,</div>

<div class="MsoNormal">Please check and confirm, below item dispatched from your side ,</div>

<div class="MsoNormal"><span style="font-size:10.5pt">The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00</span></div>

<div class="MsoNormal"><span style="font-size:10.5pt">Thanks </span></div>

<div class="MsoNormal"><span style="font-size:10.5pt">Arish.</span></div>

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<b>From:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> 15 January, 2020 9:19 AM<br>
<b>To:</b> ksalmglogistics Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#311507] - Conversation with User--Order ID: 6454138366--<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Arish – Please check this case and respond</div>

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<b>From:</b> Dushyant Shekhawat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, January 14, 2020 4:49 PM<br>
<b>To:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mike Bermingham &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#311507] - Conversation with User--Order ID: 6454138366--<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Suresh,</div>

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<div class="MsoNormal">Please refer below mail &amp; kindly share pre allotted bill.</div>

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<b><span style="font-size:10.5pt">Issue Description:</span></b><span style="font-size:10.5pt"> Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.<br>
Case has been escalated to the warehouse 3 times, but nobody got back to us.<br>
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Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS )<br>
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The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00<br>
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The customer with us since 12/2/17 and has 18 completed order can you please provide us approval for refund</span>
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<b><span style="font-size:10pt;font-family:'lucida sans' , sans-serif;color:black">Dushyant Shekhawat</span></b><br>
<b><span style="font-size:9pt;font-family:'tahoma' , sans-serif;color:#777777">Buyer</span></b>
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<div class="MsoNormal"><b><span style="font-size:9pt;font-family:'tahoma' , sans-serif;color:#777777">Beauty-Lifestyle</span></b></div>

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<span style="font-size:8pt;font-family:'lucida sans' , sans-serif;color:black">Lifestyle KSA - Landmark Group<br>
P.O. Box 91861,<br>
Riyadh 11643, Kingdom Of Saudi Arabia<br>
T: +(966) 11 279 3413<br>
M: +(966) 564547650<br>
F:+(966) 11 2078318</span>
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<b>From:</b> Mike Bermingham &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, January 14, 2020 4:02 PM<br>
<b>To:</b> Dushyant Shekhawat &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: [#311507] - Conversation with User</div>
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<div class="MsoNormal"><span style="font-size:12pt;color:black">Hi Dushyant,</span></div>
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<div class="MsoNormal"><span style="font-size:12pt;color:black">Please follow up an arrange for another shipment of this item. </span></div>
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<div class="MsoNormal"><span style="font-size:12pt;color:black">Thanks</span></div>
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<div style="background:white"><span style="font-size:10.5pt;font-family:'helvetica' , sans-serif;color:#1d2129">Mike Bermingham<br>
Head of Omni Channel Lifestyle<br>
w:  Lifestyleshops.com<br>
m: +971563692571<br>
t: +97145176532</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> January 14, 2020 4:15 PM<br>
<b>To:</b> Mike Bermingham &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#311507] - Conversation with User</span>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
<br>
Problem Statement: (Missing items)<br>
Order Date :Nov 26, 2019<br>
Order ID: 6454138366<br>
Tracking ID: 161487484<br>
Assistance Required: Need missing item<br>
<br>
Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.<br>
Case has been escalated to the warehouse 3 times, but nobody got back to us.<br>
<br>
Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS )<br>
<br>
The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00<br>
<br>
The customer with us since 12/2/17 and has 18 completed order can you please provide us approval for refund<br>
<br>
<br>
Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Obiedo</span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">311507:1125156</span><span style="font-size:10.5pt"> </span>
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