Subject: RE: [#311507] - Conversation with User--Order ID: 6454138366--
From: Sagaya Suresh Kumar <[email-masked]>
To: Lifestyle <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Numan Ali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Dushyant Shekhawat <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 20 Jan 2020 13:16:45 +0000

Dear Team - Please confirm this below carton box delivery status and customer received POD Copy on urgent!!

Tracking Id - S000275149516 Item Code - 161487484 ( Handover On 27th Nov )

Problem Statement: (Missing items)
Order Date :Nov 26, 2019
Order ID: 6454138366
Tracking ID: 161487484
Assistance Required: Need missing item

Regards
Sagaya Suresh
+966 565165997
From: ksalmglogistics Rydconloc <[email-masked]>
Sent: Wednesday, January 15, 2020 12:01 PM
To: EcomRDC Lifestyle <[email-masked]>; Dushyant Shekhawat <[email-masked]>; Suvadeep Saha <[email-masked]>; Riyadh Conloc. Outbound <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Lifestyle <[email-masked]>; Ksaconloc Ops <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>
Subject: RE: [#311507] - Conversation with User--Order ID: 6454138366--

Dear kalam,
Please check and confirm, below item dispatched from your side ,
The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00
Thanks
Arish.

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: 15 January, 2020 9:19 AM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#311507] - Conversation with User--Order ID: 6454138366--
Importance: High

Dear Arish - Please check this case and respond

From: Dushyant Shekhawat <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 4:49 PM
To: Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#311507] - Conversation with User--Order ID: 6454138366--
Importance: High

Dear Suresh,

Please refer below mail & kindly share pre allotted bill.

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.
Case has been escalated to the warehouse 3 times, but nobody got back to us.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS )

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00

The customer with us since 12/2/17 and has 18 completed order can you please provide us approval for refund
Dushyant Shekhawat
Buyer
Beauty-Lifestyle

Lifestyle KSA - Landmark Group
P.O. Box 91861,
Riyadh 11643, Kingdom Of Saudi Arabia
T: +(966) 11 279 3413
M: +(966) 564547650
F:+(966) 11 2078318

From: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 4:02 PM
To: Dushyant Shekhawat <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: Fw: [#311507] - Conversation with User

Hi Dushyant,
Please follow up an arrange for another shipment of this item.

Thanks

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: January 14, 2020 4:15 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#311507] - Conversation with User

External email sender, please take precaution.

Hi Team,

Problem Statement: (Missing items)
Order Date :Nov 26, 2019
Order ID: 6454138366
Tracking ID: 161487484
Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side.
Case has been escalated to the warehouse 3 times, but nobody got back to us.

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS )

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms SAR250.00

The customer with us since 12/2/17 and has 18 completed order can you please provide us approval for refund

Thanks & Regards,
Obiedo

311507:1125156
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