Subject: RE: [#253848] - Order placed since 9 Nov not delivered
From: Mohd Imran <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Centrepoint <[email-masked]>, "[email-masked]" <[email-masked]>, Sanjana Suresh <[email-masked]>, Mohammed Obiedo <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, K Nayan <[email-masked]>, ShipaDelivery Support <[email-masked]>
Date: Sat, 18 Jan 2020 09:29:56 +0000

Hi @Deepak Damodaran<mailto:[email-masked]>@Dipesh Regmi<mailto:[email-masked]>@Con Loc<mailto:[email-masked]>,

Kindly check this issue and please get this resolved.

As per shipa they only received 1 box.

Customer is chasing us from long.

Regards
Imran

From: Mohd Imran <[email-masked]>
Sent: Saturday, January 11, 2020 8:18 PM
To: Sanjana Suresh <[email-masked]>; [email-masked]; [email-masked]; K Nayan <[email-masked]>; ShipaDelivery Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; [email-masked]
Subject: RE: [#253848] - Order placed since 9 Nov not delivered

Hi Team,

Please check issue still not resolved.

Kindly contact customer and get this resolved.

Regards
Imran

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 6:07 PM
To: [email-masked]<mailto:[email-masked]>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; K Nayan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#253848] - Order placed since 9 Nov not delivered

External email sender, please take precaution.
Dear Imran,

The case is still pending since long time . We haven't received a response on the same. Please advise.

Regards,
Centrepoint Support Team
On Thu, 2 Jan at 4:02 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Dear Imran,

The case is still pending since 15 days. We haven't received a response on the same. Please advise.

Regards,
Centrepoint Support Team
On Wed, 11 Dec, 2019 at 8:11 PM , Shipa Delivery Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

According to the POD, please check this was delivered with two AWB's.
Also, we are trying to contact the customer but no response.

BR
Riaz Baloch
Customer Service
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0Ahttp:/connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0A]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 10/12/2019 10:42 AM GMT+04:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#253848] - Order placed since 9 Nov not delivered
Dear Priyanka,

Please update.

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>

From: Sanjana Suresh
Sent: Monday, December 09, 2019 1:52 PM
To: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ShipaDelivery Support <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#253848] - Order placed since 9 Nov not delivered

Adding Conloc team,

Hello Priyanka,

Our warehouse team has confirmed that they have handed over 2 boxes to Shipa.

Please find attached email from our ops team for your ref.

Kindly recheck with your ops team to deliver the subject shipment.

TRACKING_ID
INVOICE_NBR
PARTNER_CODE
CONTAINER_ID
PALLET_ID
USER_ID
S000229892371
9759792576
SHIPA
CONDISP006042
PLT008334
INDUNIL
S000229892371
9759792576
SHIPA
CONDISP006043
PLT008334
INDUNIL

Thanks and Regards,
Sanjana Suresh
Tel + 971 – 045174463
Email:- [email-masked]<mailto:[email-masked]>

From: Priyanka Rajkumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 02, 2019 2:05 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; ShipaDelivery Support <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#253848] - Order placed since 9 Nov not delivered

External email sender, please take precaution.
Hi Imran,

I’m not sure what action is required here from our side. As per the last communication I see that Shipa CS has already confirmed the below:

@Nayan:
Instead of received 2 Cartons, we can confirm that only 1 Carton was received from Landmark warehouse. Can you please check with the warehouse team for more information.

Thanks and Regards,

From: Mohd Imran [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, December 1, 2019 5:51 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; K Nayan; Sanjana Suresh
Cc: Escalations Dxbteam; Centrepoint
Subject: RE: [#253848] - Order placed since 9 Nov not delivered

HI @[email-masked]<mailto:[email-masked]>,

Please help us with the current status of shipment, its not yet delivered.

Looping @K Nayan<mailto:[email-masked]>@Sanjana Suresh<mailto:[email-masked]>

Regards
Imran

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 28, 2019 8:58 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#253848] - Order placed since 9 Nov not delivered

External email sender, please take precaution.
Hi team,

With reference to the AWB: S000229892371

Please advise if this has been delivered fully. Customer is reporting receiving only 1 package out of 2. We have sent a total of 15 items in this order however, customer is saying he only received only 2 dresses.

Please advise and look into this on priority. This has been almost over a week back and forth, please get in touch with the customer and resolve this on priority.

Regards,
Centrepoint Support Team
On Sat, 23 Nov at 11:16 AM , Shipa Delivery Support <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

We will double check with concerned department and update you in this regards.

Best regards,

Lubna Shehadeh
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://www.shipa.com/>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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253848:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com