Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jan 2020 12:42:19 +0000

Hi Mhd Obiedo,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear team, <br>
<br>
Kindly note that both partials were delivered to the customer.<br>
<br>
Best regards 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>11/1/2020 2:14 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#343029] - Delivery<br>
<br>
<br>
 
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<div dir="ltr">Hi Team ,</div>

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<div dir="ltr">our team already confirmed that they handed 2  packages to you side ,please check the attachment </div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Obiedo</div>
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<blockquote class="freshdesk_quote">On Fri, 10 Jan at 6:51 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"> ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/343029" rel="noreferrer">#343029</a> </div>
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Hi Team,<br>
<br>
In the POD you have sent mentioned only one cartoon, and it is 1KG only , Where is the other one the item is (161511606 - - Frozen Printed Toddler Car Seat) and it is big item, Kindly provide POD for the second package.<br>
<br>
Regards<br>
Shakeeb</div>
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<blockquote class="freshdesk_quote">On Sun, 5 Jan at 4:34 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear all, <br>
<br>
We checked with our team. Both cartons were delivered.<br>
<br>
Kindly find the attached POD.<br>
 </div>

<div>Best regards,<br>
<span class="labelnormal"><span class="labelname_sf">Omran Al Shishani</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer<br>
<strong>Sent: </strong>2/1/2020 8:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#343029] - Delivery<br>
<br>
<br>
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<div dir="ltr">Hi Team,<br>
<br>
Problem statement : Provide POD<br>
Order Date : Dec 3, 2019<br>
Order ID: 9763203495<br>
Tracking ID: S000326367216<br>
<br>
Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.(As per WH 2 packages have been handed over to you)<br>
<br>
The missing item is :161511606 - - Frozen Printed Toddler Car Seat with Elasticised Waistband the cost of the item is AED249.00.(Check the item in the attachment)<br>
Assistance Required: Kindly provide proof of delivery.<br>
<br>
Regards,<br>
Shakeeb</div>
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<blockquote class="freshdesk_quote">On Sun, 22 Dec, 2019 at 4:53 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">​Hi Team,</div>

<div dir="ltr">
<br>
Order Date : Dec 3, 2019<br>
Order ID: 9763203495<br>
Tracking ID: S000326367216<br>
Assistance Required: Need missing item<br>
<br>
Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
<br>
<br>
Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.<br>
<br>
The missing item is :161511606 - - Frozen Printed Toddler Car Seat with Elasticised Waistband the cost of the item is AED249.00.<br>
<br>
<br>
Regards,<br>
hamada</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/343029