Subject: RE: Issue with 6451845843
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Cashier Olmriyadh <[email-masked]>, Bm olmriyadh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Alexander Gomes" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 7 Jan 2020 13:50:27 +0000

Dear Team – As per our FarEye system order showing that got delivered, but customer claiming that item not yet received to their end.
@Ramesh Gottimukkala<mailto:[email-masked]> – There is no POD Copy for this order item delivery from our side. Requesting your support to investigate this case with OLM team and Driver to close this Escalation asap.

Going forward we have to collect Acknowledgment copy for all CC and COD Order from Customer as well ..

Please Suggest !!!

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, January 07, 2020 3:54 PM
To: Sagaya Suresh Kumar <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Issue with 6451845843
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6451845843, customer is claiming that he has not received the order. However, as per the hybris the order has been delivered on 11/20/19 9:07 PM with reference tracking number : FP11181000345.

So we request you to provide us the POD and help us to close the case.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 12:08:51 PM
Subject: no responses

Hi Seeta ,

with reference to order number:6451845843

Tracking number :FP11181000345

the customer is asking for his order and its showing delivered , and saying that he didnt receive any thing ,

Escalated twice asking for POD

Ryd conloc and sagaya on Sun, 1 Dec 2019 and on Mon, 9 Dec 2019,

Ticket number :298761

Regards,
Obiedo

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