Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 10:50:00 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   Hi. I received my order today but one of the items is wrong.           05:18 PM, 22nd Dec      

              
 User 
                   How do I exchange it?           05:20 PM, 22nd Dec      

            
 Shivani                    Hi, Thank you for contacting us. My name is Shivani. How may I help you?           05:22 PM, 22nd Dec 

              
 User 
                  
 I ordered this 
          05:22 PM, 22nd Dec      

            
 Shivani                    We are sorry for the wrong item delivered.           05:22 PM, 22nd Dec 

            
 Shivani                    Please share the order number.           05:23 PM, 22nd Dec 

              
 User 
                  
 I received this 
          05:23 PM, 22nd Dec      

              
 User 
                   9764941623           05:24 PM, 22nd Dec      

            
 Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:25 PM, 22nd Dec 

              
 User 
                  
 This item says 10-piece but i got 1 piece 
          05:26 PM, 22nd Dec      

            
 Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:28 PM, 22nd Dec 

            
 Shivani                    Thank you for holding up            05:30 PM, 22nd Dec 

            
 Shivani                    We have created the return request for the wrong item delivered. Our courier team will contact you in 2 - 3 working days for the collection.           05:31 PM, 22nd Dec 

              
 User 
                   I received a message for collection of the wrong item but when do I receive the correct item?           05:31 PM, 22nd Dec      

            
 Shivani                    We would like to inform you that we will process the refund for the wrong item. we request you to please place a new order again.           05:32 PM, 22nd Dec 

              
 User 
                   That will be too late as this is intended as a Christmas gift           05:32 PM, 22nd Dec      

              
 User 
                   How do i get refunded?           05:33 PM, 22nd Dec      

            
 Shivani                    Once the item is returned back to us. The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:34 PM, 22nd Dec 

              
 User 
                  
 How about this item? 
          05:40 PM, 22nd Dec      

            
 Shivani                    For the missing item we will forward this issue to our concern team and update you accordingly.           05:41 PM, 22nd Dec 

            
 Shivani                    Please share your email address.           05:41 PM, 22nd Dec 

              
 User 
                   [email-masked]           05:42 PM, 22nd Dec      

            
 Shivani                    Ok, thank you for the details.           05:42 PM, 22nd Dec 

            
 Shivani                    We will update you on this email soon.           05:42 PM, 22nd Dec 

            
 Shivani                    Is there anything I can help you with?           05:43 PM, 22nd Dec 

              
 User 
                   i hope you understand how inconvenient this is           05:43 PM, 22nd Dec      

            
 Shivani                    Yes, i understand. Please accept our apology for the inconvenience caused to you.           05:44 PM, 22nd Dec 

            
 Shivani                    We will update you soon on your email.           05:46 PM, 22nd Dec 

            
 Shivani                    It was pleasure assisting you.           05:46 PM, 22nd Dec 

            
 Shivani                   
 Hi, 

Looks like we are not connected. 

Please feel free to reach out to us on (800-22297467)‎  or you can drop us an email – [email-masked] 
 Thank you for shopping with us. 
          05:46 PM, 22nd Dec 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/360681