Subject: Ticket Assigned - Conversation with shafiqzakhpail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 10:49:59 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shafiqzakhpail [email-masked]                    Really disappointed from centerpoint app.. i have orderd some baby clothes two weeks before but still didnt get my parcel           04:03 AM, 21st Dec                   Syed                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:06 AM, 21st Dec                   Syed                   sorry for this wrong message           04:06 AM, 21st Dec                   Syed                   please give me your order number           04:07 AM, 21st Dec                     [email-masked]                    6456483168           04:10 AM, 21st Dec                   Syed                   Please give me a moment to check your case.           04:14 AM, 21st Dec                     [email-masked]                    Sure           04:14 AM, 21st Dec                   Syed                   Thank you for your patience. As we can check your order (6456483168) contains 2 consignments and one of the consignment with AWB: 45056422320 is showing "shipment refused by customer".           04:17 AM, 21st Dec                   Syed                   Did you refused one consignment?           04:17 AM, 21st Dec                     [email-masked]                    Not at all.. my first contact no was wrong  mistakenly but then i email again the correct no           04:19 AM, 21st Dec                     [email-masked]                    And now everything i ordered is out of stock really disappointed           04:20 AM, 21st Dec                   Syed                   We sincerely apologise for the inconvenience.           04:21 AM, 21st Dec                   Syed                   We will escalate this case on the priority basis.           04:21 AM, 21st Dec                     [email-masked]                    Can u guys deliver the same order           04:22 AM, 21st Dec                   Syed                   We will try our best to deliver your complete order.           04:22 AM, 21st Dec                     [email-masked]                    I m anxiously waiting for my order           04:23 AM, 21st Dec                   Syed                   Sure, we will do our best.           04:24 AM, 21st Dec                   Syed                   Is there anything else I can help you with?            04:24 AM, 21st Dec                     [email-masked]                    No thnx           04:26 AM, 21st Dec                   Syed                   It was a pleasure assisting you. Thank you for shopping with us.           04:27 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/357398