Subject: Ticket Assigned - Conversation with Pedalling Bicycle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 10:49:58 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pedalling Bicycle Pedalling Bicycle 
                   Yes           08:04 PM, 19th Dec      

              
 Pedalling Bicycle 
                            08:05 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Ereeee           08:06 PM, 19th Dec      

              
 Pedalling Bicycle 
                   U got it           08:06 PM, 19th Dec      

            
 Shivani                    Hi, Thank you for contacting us. My name is Shivani. How may I help you?           08:07 PM, 19th Dec 

            
 Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:10 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Omg           08:14 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Can you please reply           08:14 PM, 19th Dec      

            
 Shivani                    Please elaborate your query.           08:15 PM, 19th Dec 

              
 Pedalling Bicycle 
                            08:15 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Again           08:15 PM, 19th Dec      

              
 Pedalling Bicycle 
                   U want me to repeat my query           08:15 PM, 19th Dec      

            
 Shivani                    Please allow me a moment.           08:16 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Then u will take your time and ask me if I am connected           08:16 PM, 19th Dec      

              
 Pedalling Bicycle 
                   I ordered and received my items last Thursday. One of the items I recieve is the wrong one. I sent u the picture. I am not able to return because your system is slow and didn't update the status it still shows shipped           08:18 PM, 19th Dec      

              
 Pedalling Bicycle 
                   U need to compensate me with the correct item           08:18 PM, 19th Dec      

              
 Pedalling Bicycle 
                   At least update your system man           08:18 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Disgusting service from babyshop           08:18 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Why do u guys have online portal           08:19 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Can u please do something           08:19 PM, 19th Dec      

            
 Shivani                    We are sorry for the inconvience caused to you.           08:19 PM, 19th Dec 

              
 Pedalling Bicycle 
                   How sorry           08:19 PM, 19th Dec      

            
 Shivani                    We will update the status on priority.           08:19 PM, 19th Dec 

              
 Pedalling Bicycle 
                   I heard the same answer before           08:20 PM, 19th Dec      

              
 Pedalling Bicycle 
                   This time can you actually do something g and help           08:20 PM, 19th Dec      

              
 Pedalling Bicycle 
                   This is it. Never ordering anything from. Babyshop           08:20 PM, 19th Dec      

              
 Pedalling Bicycle 
                   I will tweet this complain to all the customers in UAE           08:21 PM, 19th Dec      

              
 Pedalling Bicycle 
                   It had been week and nothing           08:21 PM, 19th Dec      

              
 Pedalling Bicycle 
                   no action taken           08:21 PM, 19th Dec      

            
 Shivani                    Please hold for a moment           08:21 PM, 19th Dec 

              
 Pedalling Bicycle 
                   U think I have time to sit and follow up on the complaint           08:21 PM, 19th Dec      

            
 Shivani                    We are created the return request for the wrong item.           08:21 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Yes sure. I will hold           08:21 PM, 19th Dec      

            
 Shivani                    We have created the return request for the item           08:23 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Ok           08:25 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Now what           08:25 PM, 19th Dec      

              
 Pedalling Bicycle 
                   What is next           08:25 PM, 19th Dec      

              
 Pedalling Bicycle 
                   PLEASE Reply           08:25 PM, 19th Dec      

              
 Pedalling Bicycle 
                   How long should I wait           08:26 PM, 19th Dec      

            
 Shivani                    Our courier team will contact you in 2 - 3 working days for the collection of the items.           08:26 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Give me the complain number           08:27 PM, 19th Dec      

            
 Shivani                    Once we will receive the item we will process the refund for the same.           08:27 PM, 19th Dec 

              
 Pedalling Bicycle 
                   So I don't have to repeat this story again with another one of your useless customer service people           08:27 PM, 19th Dec      

            
 Shivani                    For your reference tracking number is RP1219001007           08:27 PM, 19th Dec 

              
 Pedalling Bicycle 
                   I need proof that u have taken an action           08:27 PM, 19th Dec      

              
 Pedalling Bicycle 
                   What is this           08:29 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Complaint number?           08:30 PM, 19th Dec      

              
 Pedalling Bicycle 
                   What do u mean tracking number           08:30 PM, 19th Dec      

              
 Pedalling Bicycle 
                   Be clear           08:30 PM, 19th Dec      

            
 Shivani                    Once this chat is over, I will drop you an email and you will receive the ticket iD concerning the complaint. This will make sure that I have forwarded your complaint t6o the concerned team.           08:31 PM, 19th Dec 

              
 Pedalling Bicycle 
                   To which email id           08:32 PM, 19th Dec      

            
 Shivani                    please share your email address           08:32 PM, 19th Dec 

              
 Pedalling Bicycle 
                   [email-masked]           08:33 PM, 19th Dec      

            
 Shivani                    ok thank you for the detail           08:33 PM, 19th Dec 

            
 Shivani                    We will update you soon.           08:33 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Define soon in number please           08:33 PM, 19th Dec      

              
 Pedalling Bicycle 
                   1 hour 1 day 1 week or 1 month           08:34 PM, 19th Dec      

            
 Shivani                    Sure, will update you on the same as soon as this chat is finished.           08:34 PM, 19th Dec 

              
 Pedalling Bicycle 
                   Ok           08:34 PM, 19th Dec      

            
 Shivani                    Is there anything else I can assist you today?           08:34 PM, 19th Dec 

              
 Pedalling Bicycle 
                   U should think twice before this question           08:35 PM, 19th Dec      

              
 Pedalling Bicycle 
                   No thank you           08:35 PM, 19th Dec      

            
 Shivani                    We sincerely apologise for the same. However, I will update you on the same. Rest assured, we will do our best to assist you with the same.           08:37 PM, 19th Dec 

            
 Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           08:37 PM, 19th Dec 

       

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