Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 10:49:58 +0000

Hi Mhd Obiedo,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:10 PM, 19th Dec                     User                    Could you please track my shipment?           04:10 PM, 19th Dec                     User                    45490460680           04:11 PM, 19th Dec                     User                    ????           04:14 PM, 19th Dec                   Nitesh                   Hi, Thank you for contacting us. My name is Nitesh.           04:20 PM, 19th Dec                   Nitesh                   Please provide us your order number.           04:20 PM, 19th Dec                     User                    45490460680           04:20 PM, 19th Dec                     User                    Link says it's from aramex..           04:20 PM, 19th Dec                     User                    Order 9764727518           04:21 PM, 19th Dec                   Nitesh                   Thank you.           04:21 PM, 19th Dec                   Nitesh                   Allow us a moment while we check.           04:21 PM, 19th Dec                     User                    Sure. Take your time.           04:22 PM, 19th Dec                   Nitesh                   Thanks for your patience.           04:22 PM, 19th Dec                   Nitesh                   We sincerely apologise for the delay in your order.           04:22 PM, 19th Dec                     User                    It's ok.           04:22 PM, 19th Dec                     User                    May I know the status?           04:23 PM, 19th Dec                   Nitesh                   We have now forwarded your concern to the relevant team to look into this and arrange the deliver on priority basis,           04:23 PM, 19th Dec                     User                    May I have this delivery scheduled on Saturday?           04:24 PM, 19th Dec                     User                    21st of December after 1pm only           04:24 PM, 19th Dec                   Nitesh                   Please be assured, the order would be delivered within 24-48 hours.           04:24 PM, 19th Dec                     User                    Yes I know but I won't be available at that location if it's before 1pm Saturday.           04:25 PM, 19th Dec                     User                    Friday I won't be available.           04:25 PM, 19th Dec                     User                    I need to be assured.           04:25 PM, 19th Dec                   Nitesh                   We would like to inform you that the courier partner will contact you to arrange a time and location before attempting the delivery.           04:26 PM, 19th Dec                     User                    Could you not forward the request?           04:26 PM, 19th Dec                     User                    I won't be able to answer if he calls on friday..           04:27 PM, 19th Dec                     User                    Please try to understand.           04:27 PM, 19th Dec                   Nitesh                   Please provide us your updated delivery address and we would forward it to the courier. However in order to arrange the delivery, the courier partner needs to call you to arrange a time when you'll be available to receive the order.           04:28 PM, 19th Dec                     User                    Thank you l! Please note my address and time.           04:29 PM, 19th Dec                     User                    1st floor, Emirates post head office, Al rammool, behind RTA headquarters. Time: 21st December after 1pm only.           04:30 PM, 19th Dec                   Nitesh                   Thank you.           04:30 PM, 19th Dec                     User                    Will I get any request number ?           04:30 PM, 19th Dec                   Nitesh                   We will forward the details to the courier team.           04:31 PM, 19th Dec                     User                    Any reference number for that?           04:31 PM, 19th Dec                   Nitesh                   You can simply provide your order number as a referance in futur.           04:31 PM, 19th Dec                     User                    Alright.           04:31 PM, 19th Dec                     User                    Thnx           04:31 PM, 19th Dec                   Nitesh                   Is there anything else I can help you with?            04:31 PM, 19th Dec                     User                    That's it for now..           04:31 PM, 19th Dec                     User                    Thnx. Bye!           04:32 PM, 19th Dec                   Nitesh                   It was a pleasure assisting you. Thank you for shopping with us.           04:33 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/354912