Subject: Product Material Issue
From: Seeta Seeta <[email-masked]>
To: Anushka Madakkuni <[email-masked]>
Cc: Vipin Asokan <[email-masked]>, varun sharma <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 22 Dec 2019 05:41:14 -0700 (MST)

Hi Anushka, 

Please find the attachment for requested details. 

Thanks & Regards, 
Seeta Kunwar 

From: "Anushka Madakkuni" <[email-masked]> 
To: "Vipin Asokan" <[email-masked]>, "varun sharma" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mohammed Obiedo" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, December 22, 2019 5:56:24 PM 
Subject: RE: Product Material Issue 

Hi [ mailto:[email-masked] | 
@Seeta ] , 

Please can you provide the image of the wash care label on the product. 

Best Regards, 

Anushka M 

From: Vipin Asokan <[email-masked]> 
Sent: Thursday, December 19, 2019 3:49 PM 
To: Anushka Madakkuni <[email-masked]>; Varun Sharma <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: RE: Product Material Issue 

Dear Anushka, 

BA003 Fabric composition 

SHELL: 61% POLYESTER 34% COTTON 5% ELASTANE 

CUP LINING: 100% POLYESTER 

CUP FRAME LINING: 100% NYLON 

	

Thanks and Regards, 

Vipin Asokan 

Technical Manager- Quality Assurance 

Board Line: +971 4 517 4500 

Direct Line: +971 4 517 4550 

Mobile: +971 50 897 3138 

E-mail: [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O. Box 26881, Dubai, UAE 

[ http://www.splashfashions.com/ | www.splashfashions.com ] | [ http://www.landmarkgroupme.com/ | www.landmarkgroup.com ] 

From: Anushka Madakkuni < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 3:23 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Vipin Asokan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Material Issue 

Hi [ mailto:[email-masked] | 
@Vipin Asokan ] , 

Please send the correct material composion for the below style 

VPN: 7520617 BA003 

Best Regards, 

Anushka 

From: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 3:14 PM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Anushka Madakkuni < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Material Issue 

We can accept it this time since this is our mistake. 

[ mailto:[email-masked] | @Anushka Madakkuni ] - please correct the fabric for the below styles. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 3:06 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Product Material Issue 

External email sender, please take precaution. 

Hi Varun, 

Thank you for your response. 

Sorry that i didn't mentioned this earlier, we have already tried to raise a return request for the above items but we are unable to do so as the both items are non returnable items. 

Please let me know what action we have to take in this scenario. 

Thanks & Regards, 
Seeta Kunwar 

From: "varun sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 4:11:11 PM 
Subject: RE: Product Material Issue 

Why not? The customer has complete right to return the products whatever their reason, as long as the product is in right condition and is returned within 14 days. Not sure if a regular return needs an escalation to me. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 2:32 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Product Material Issue 
Importance: High 

External email sender, please take precaution. 

Hi Varun, 

With the reference to order number: 6452383384, The order was placed on Nov 20, 2019 and the order total cost is SAR 493. 

customer emailed us complaining about the material as per the our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane. Both item cost is SAR 60. 

The items are: 

161538522 - - Printed Padded Plunge Bra with Hook Eye Closure 

[ https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 | https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 ] 

161305626 - - Printed Padded Plunge Bra with Adjustable Straps 

[ https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 | https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 ] 

Customer has 4 completed orders with us and the worth of the orders are SAR 1141. 

Now customer is asking for return and refund as due to some health issue she is not able to use the items. So could you please let us know whether refund can be done on this concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 19, 2019 2:50:07 PM 
Subject: no responses 

Hi Seeta, 

​ 

With the reference to order number: 6452383384, 

customer placed order for below 2 items. 

161538522 - - Printed Padded Plunge Bra with Hook and Eye Closure 

[ https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 | https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522 ] 

161305626 - - Printed Padded Plunge Bra with Adjustable Straps 

[ https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 | https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626 ] 

​ 

As per our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane. 

​ 

​Due to some health issue customer is not able to use the item and she wanted to return it. The item is coming under non returnable items so we are also unable to create a return. Item total cost is SAR 60. 

​Escalated to varun on Tue, 10 Dec 2019 

Ticket number :323724 

Regards, 

Obiedo 

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