Subject: RE: Product Material Issue
From: Anushka Madakkuni <[email-masked]>
To: Varun Sharma <[email-masked]>, Seeta Seeta <[email-masked]>, Vipin Asokan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Thu, 19 Dec 2019 11:23:26 +0000

Hi @Vipin Asokan<mailto:[email-masked]>,

Please send the correct material composion for the below style

VPN: 7520617 BA003

Best Regards,
Anushka
From: Varun Sharma <[email-masked]>
Sent: Thursday, December 19, 2019 3:14 PM
To: Seeta Seeta <[email-masked]>; Anushka Madakkuni <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: Product Material Issue

We can accept it this time since this is our mistake.
@Anushka Madakkuni<mailto:[email-masked]>- please correct the fabric for the below styles.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 3:06 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Product Material Issue

External email sender, please take precaution.
Hi Varun,

Thank you for your response.

Sorry that i didn't mentioned this earlier, we have already tried to raise a return request for the above items but we are unable to do so as the both items are non returnable items.

Please let me know what action we have to take in this scenario.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "varun sharma" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 4:11:11 PM
Subject: RE: Product Material Issue

Why not? The customer has complete right to return the products whatever their reason, as long as the product is in right condition and is returned within 14 days. Not sure if a regular return needs an escalation to me.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 2:32 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Product Material Issue
Importance: High

External email sender, please take precaution.
Hi Varun,

With the reference to order number: 6452383384, The order was placed on Nov 20, 2019 and the order total cost is SAR 493.

customer emailed us complaining about the material as per the our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane. Both item cost is SAR 60.

The items are:

161538522 - - Printed Padded Plunge Bra with Hook Eye Closure
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522

161305626 - - Printed Padded Plunge Bra with Adjustable Straps
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626

Customer has 4 completed orders with us and the worth of the orders are SAR 1141.

Now customer is asking for return and refund as due to some health issue she is not able to use the items. So could you please let us know whether refund can be done on this concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 19, 2019 2:50:07 PM
Subject: no responses

 Hi Seeta,
​
With the reference to order number: 6452383384,

customer placed order for below 2 items.

161538522 - - Printed Padded Plunge Bra with Hook and Eye Closure
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Hook-&-Eye-Closure/p/161538522

161305626 - - Printed Padded Plunge Bra with Adjustable Straps
https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Printed-Padded-Plunge-Bra-with-Adjustable-Straps/p/161305626
​
As per our website the material is Material : 95% Cotton, 5% Elastane, but customer sent us the picture of the item where it's clearly written that the Material is 32% Cotton,64% Polyester,4% Elastane.
​
​Due to some health issue customer is not able to use the item and she wanted to return it. The item is coming under non returnable items so we are also unable to create a return. Item total cost is  SAR 60.

​Escalated to varun on Tue, 10 Dec 2019
Ticket number :323724
Regards,
Obiedo

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