Subject: LiveChat: Daily Summary for Friday, March 17th
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 05:00:04 +0000

Summary for Friday, March 17th

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Chats

Visitor satisfaction

Missed opportunities

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36 ratings

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275

:-) 78%

:-( 22%

1

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Chats

Missed opportunities

There were 275 chats with visitors

Mohammed Obiedo – 96 chats
Kinan – 39 chats

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Something is not right, 22% of ratings are bad. Read on how you can improve your chat quality.

1 person left the queue before starting a chat.

Be available to your visitors. Also, think about adding more agents

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