Subject: LiveChat: Daily Summary for Monday, April 25th
From: LiveChat <[email-masked]>
To: [email-masked]
Date: Tue, 26 Apr 2022 05:12:16 +0000

Summary for Monday, April 25th

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Chats

Visitor satisfaction

Missed opportunities

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41 ratings

See all

546

:-) 63%

:-( 37%

7

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Chats

Missed opportunities

There were 546 chats with visitors

Nansy Saeed – 167 chats
Mohammed Obiedo – 143 chats
Mays – 51 chats

See more...

Something is not right, 37% of ratings are bad. Read on how you can improve your chat quality.

7 people left the queue before starting a chat.

Be available to your visitors. Also, think about adding more agents
If needed, check the staff outsourcing agencies for immediate access to trained professionals.

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