Subject: [Mumzworld.com] Re: Refund escalation - Order #100166984
From: "Sagar Khawani (Mumzworld Customer Care)" <[email-masked]>
To: Mohammed obiedo <[email-masked]>
Date: Thu, 09 Jul 2020 07:17:45 +0000

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We’ve got news for you: Your ticket (1168521) has been updated. Feel free to reply to this email with any questions.
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Sagar Khawani, Jul 9, 2020, 11:17 AM GMT+4 (private)

we have not received the payment.
it was cancelled payment
can you check pls ?
how can i refund if no payment made by customer

 ![](https://mumzworldhelp.zendesk.com/attachments/token/6Xr7alBi7mril2FjC6SqAYPdd/?name=inline-1090940191.png)​

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Dipayan, Jul 8, 2020, 1:16 AM GMT+4 (private)

Please refund the order as quickly as possibe

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Mohammed obiedo, Jul 3, 2020, 9:34 PM GMT+4 (private)

1) Order number:100166984
2) Is the credit memo on Magento, Yes or No?:no
3) GC has been **created** / **deactivated:d**eactivated
4) SKU: this order was pending payment customer tried to purchase it with GC and paid the remaining but it got canceled
5) Amount: AED23.53
6) Refund reason: this order was pending payment customer tried to purchase it with GC and paid the remaining but it got cancelled
7) Payment method: CC
8) Refund **before** or **after** shipping?: before

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