Subject: Re: 600874525- MARKED DELIVERED- CUSTOMER NOT RECEIVED
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Clearway Express <[email-masked]>, "Returns.fc" <[email-masked]>, Uae Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>
Date: Fri, 26 Jun 2020 11:59:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer doesn't want any replacement, he wants his money back.

@Returns.fc <[email-masked]>  @Denmark A <[email-masked]> -
this was declared lost by the courier as mentioned previously. Please
create the CRA to initiate a refund.

The customer is very upset.

Please advise when done. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 23, 2020 at 8:48 AM Mostafa saad <[email-masked]>
wrote:

> Hello Michaela
>
> Please place a new order for the customer
>
> @Shajeeb Cheriyath <[email-masked]>  This order was updated on the
> sheet please proceed the lost on ( Clearway)
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Tue, Jun 23, 2020 at 8:43 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Dear team,
>>
>> Any update on this order please?
>>
>> Thanks
>>
>>
>>
>> On Sat, Jun 20, 2020 at 3:41 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> What had happened to the shipment?
>>>
>>> The customer called today and until now the shipment hasn't been
>>> delivered yet.
>>>
>>> Please return the shipment asap.
>>>
>>> @Returns.fc <[email-masked]> - please create the CRA to
>>> initiate the refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 16, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  Please share your
>>>> feedback.
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 5:06 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Customer did not get the order until now.
>>>>>
>>>>> Please check it ASAP and ensure this will be delivered. as per the
>>>>> customer, this driver is not answering.
>>>>>
>>>>> @Eugene Mugisa <[email-masked]>
>>>>> As per the customer , the driver refused to admit he is delivering for
>>>>> mumzworld.
>>>>>
>>>>> GHAZANFAR ALI Abu Dhabi 971569273459
>>>>>
>>>>> Thanks
>>>>>
>>>>>