Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Anas nazzal <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Fri, 26 Jun 2020 09:41:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Please find the below CRA for the same order.

CRAMUMZ_DXB12513

Best Regards,
Anas Nazzal

On Wed, Jun 24, 2020 at 11:35 AM Mohamed Magdy <[email-masked]>
wrote:

> Hello Anas,
>
> Please note that there is no CRA created for such an order and its not on
> the sheet?
>
> Thanks
>
> On Mon, Jun 22, 2020 at 7:25 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Denmark,
>>
>> Kindly complete the CRA as the customer keeps calling and asking for a
>> refund.
>>
>> Best regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-7621558705572936978_m_3437864827210761161_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
>>> again to follow up.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer
>>> Care) <[email-masked]> wrote:
>>>
>>>> ##- Please type your reply above this line -##
>>>>
>>>> We’ve got news for you: Your ticket (1123445) has been updated. Feel
>>>> free to reply to this email with any questions.
>>>>
>>>> *Michaela Manibo* (Mumzworld.com)
>>>>
>>>> Jun 18, 2020, 2:22 PM GMT+4
>>>> *Private note*
>>>> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>​
>>>>
>>>> please help on this refund ASAP. customer is so angry and needs this
>>>> immediately.
>>>> threats to go authorities.
>>>>
>>>> *Michaela Manibo* (Mumzworld.com)
>>>>
>>>> Jun 18, 2020, 2:15 PM GMT+4
>>>> *Private note*
>>>>
>>>> *CRAMUMZ_DXB12513*
>>>>
>>>> *Anas* (Mumzworld.com)
>>>>
>>>> Jun 13, 2020, 2:20 PM GMT+4
>>>> *Private note*
>>>> 1) Order number: *600859699*
>>>> 2) Is the credit memo on Magento, Yes or No?:
>>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>>> deactivated
>>>> 4) SKU: All
>>>> 5) Amount: 199.30 AED
>>>> 6) Refund reason: Lost shipment
>>>> 7) Payment method: Credit card
>>>> 8) Refund *before *or *after *shipping?: Before
>>>>
>>>> ​
>>>>
>>>> You are an agent. Add a comment by replying to this email or *view
>>>> ticket in Zendesk Support
>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>>>> *Ticket #* 1123445
>>>> *Status* Pending
>>>> *Requester* Anas
>>>> *CCs* Sagar Khawani
>>>> *Group* Finance - Refund
>>>> *Assignee* Sagar Khawani
>>>> *Priority* -
>>>> *Type* Incident
>>>> *Channel* Web Form
>>>>
>>>>
>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
>>>> <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Mumzworld.com&utm_medium=poweredbyzendesk&utm_source=email-notification>
>>>> | Privacy Policy
>>>> <https://www.zendesk.com/company/customers-partners/privacy-policy>
>>>> [5LVG49-WRV4]Ticket-Id:1123445Account-Subdomain:mumzworldhelp
>>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>
>
> --
>
>