Subject: Re: Fragile Items - 600903111
From: Syed Yakoob <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Fri, 26 Jun 2020 06:10:07 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mac,

Order completely picked, packed and loaded.

Best Regards,

ᐧ

On Thu, 25 Jun 2020 at 12:47, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> This is the 3rd time the customer received the milk which is very hot
> despite putting a request on the comment section to ensure it is in a cool
> place.
>
> These are her orders -  600888685
> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46398655> ;
> 600889816
> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46431230> and
> the latest is  600903111
> <https://3651277.app.netsuite.com/app/accounting/transactions/salesord.nl?id=46763637>
> .
>
>  The subject item is mentioned below:
>
> Aptamil 1 Ready to Drink First Infant Milk, 200ml
> *SKU:* TM-47365
> Aptamil 1 Ready to Drink First Infant Milk, 200ml - 1x6
> *SKU:* BNDL-MZ-47365X6-TM-47365
>
> The customer has a newborn baby and needs it urgently, so we have placed
> a new order to rectify the issue.
>
> new SO
> 600906010
>
> Please ensure the milk will be kept in a cooler bag or in a cooler place
> so we would be able to avoid this incident again.
>
> Moreover, please mark the items FRAGILE for some heat sensitive items that
> we have such as crayons, milk, cosmetics to name a few as we keep on
> receiving complaints about the same issue.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>