Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Jun 2020 00:56:49 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Good day.

According to our records, this shipment was not returned back.

It was delivered on 4th June. No further records available, after delivery.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked] >> Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >> >> Sent: Thu, 25 Jun 2020 08:52:20 UTC+04:00 >> >>
+ae.mumzworld Khalid, >> >>As per the customer 200285516_2 they refused the 2nd shipment when they realized it was not belong to them. But I can see the two awbs delivered to them >>Please confirm that the other package was returned to you. >>Waybill: 4712004566[[:removedImage(image.png):]] >> >> >>Waybill: 4712002120[[:removedImage(image.png):]] >> >> >>  >>  >>  >>  >> Regards,Ronald >> >>
On Wed, Jun 24, 2020 at 4:10 PM <[email-masked]> wrote: >>Hi Ronald,
I called the cst for SO# 100151236 She did not receive the items.
The cst for order # 200285516_2 As previously agreed se received  100151236 But she returned it when she realized its not her shipment. And we have placed a new order.
Please advise what is the next step for  100151236 As she wants the items.
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: [email-masked] <[email-masked]>  >> Sent: Tuesday, June 23, 2020 5:48 PM >> To: 'Ronald Gaviola' <[email-masked]> >> Cc: 'lastmile' <[email-masked]>; 'customer care' <[email-masked]>; 'Eugene Mugisa' <[email-masked]> >> Subject: RE: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
 
Hi @Ronald Gaviola,
I called the customer but she was not reachable.
I left case # 1145511 as pending and will try to call her tomorrow.
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: Ronald Gaviola <[email-masked]>  >> Sent: Tuesday, June 23, 2020 5:04 PM >> To: Radwa Ali <[email-masked]> >> Cc: lastmile <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]> >> Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
 
Hi Radwa,
 
Could you please call this customer 200285516_2. They might have the package for 100151236.

 
 
Regards,
Ronald

On Tue, Jun 23, 2020 at 10:10 AM <[email-masked]> wrote:
Hi @lastmile,
Please advise.
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: [email-masked] <[email-masked]>  >> Sent: Tuesday, June 23, 2020 12:50 AM >> To: [email-masked]; [email-masked] >> Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] >> Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
 
Hi Ronald,
 
Good day.
 
My sincere apologies for the late response.
 
This shipment was not handed over to DHL. The waybill was generated but the physical shipment was not handed over.
 
Should you require any further assistance, please contact me directly.

Best Regards,
 
Khalid Khalfan
Key Account Advisor
 
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
 
[[:removedImage(image002.jpg):]]

 

>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Order 100151236 // DHL-Express::4712002116 >> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00 >> >>
Khalid +ae.mumzworld 
 >>
Since we are not getting an update we will consider this shipment as lost.
 >> 
 >> 
 >> 
 >> 
Regards,
Ronald
 >>
 >>
On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]> wrote: >>
Hi Team,
 >>
May we have an update on this shipment?
 >>
The customer is extremely furious. As per her, she contacted DHL and the shipment is not with them.
 >>
Please clarify. We need an urgent update. The customer has been following up several times.
 >>
Thank you
Warm Regards,
 >> >> 
Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>
 >>
 >>
On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]> wrote: >>
Hi Team,
 >>
Kindly assist urgently.
 >>
Regards 
 >>
On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote: >>
Hi @Ronald Gaviola, 
Any updates ?

 >> Best Regards,
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: Ronald Gaviola <[email-masked]>  >> Sent: Wednesday, June 17, 2020 3:44 PM >> To: Samiya Sheikh <[email-masked]>; ae.mumzworld <[email-masked]> >> Cc: Eugene Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>; customer care <[email-masked]> >> Subject: Re: Order 100151236 // DHL-Express::4712002116
 
+ae.mumzworld Khalid
 
Please advise as to why the shipment is not moving.

 
 
Regards,
Ronald

On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]> wrote:
Hi Team,
 
Kindly update urgently @Ronald Gaviola 
 
Regards 
 
On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]> wrote:
Hi Team,
 
Kindly update the status of this shipment urgently. no update since May 23rd.
 
[[:removedImage(image003.png):]]
 
Regards 

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