Subject: Re: SO#200251494_2 || MCI || Urgent Compliant
From: Zubair Wahid <[email-masked]>
To: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Thu, 25 Jun 2020 15:15:33 +0300
List-Id: <ccteam.mumzworld.com>

Alaa
Please place a new order for this item. We will have the case closed today.

@Ahmed Irfan <[email-masked]> keep a check on this case.

Thanks
Zubair

On Thu, Jun 25, 2020 at 3:13 PM Alaa Musa <[email-masked]> wrote:

> Hi Asad,
>
> Thanks for the reply.
>
> The customer is based in KSA, Arar. The bundle was committed from KSA
> tamer warehouse, however while shipping they shipped only the car seat, the
> stroller wasn't shipped . We've been chasing the team at tamer warehouse to
> arrange shipping for the item but we didn't receive any update till now.
> The returning team wasn't able to find a courier that would be able to
> collect the item from Arar for us to replace the full item.
>
> The stroller is sold separately as well, can I place a new order for the
> stroller only?
>
> https://www.mumzworld.com/en/babytrend-sit-n-stand-double-stroller-elixer
>   BK-SS76715
>
> This is one of the MCI complaints,
>
>
> Regards,
> Alaa
>
>
> On Thu, 25 Jun 2020 at 15:41, Asad . <[email-masked]> wrote:
>
>> Where is this customer based?
>>
>>
>>
>> Please give more details about the issue with the customer. If he ordered
>> a bundle then why he didn’t get both items?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Alaa Musa <[email-masked]>
>> *Date: *Thursday, 25 June 2020 at 3:36 PM
>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>> [email-masked]>, Hussain Firoz Miyagamwala <
>> [email-masked]>, Asad <[email-masked]>
>> *Cc: *Malak Nobeh <[email-masked]>, Amani Bani Odeh <
>> [email-masked]>, Ekta Jesswani <[email-masked]>, customer care <
>> [email-masked]>
>> *Subject: *Re: SO#200251494_2 || MCI || Urgent Compliant
>>
>>
>>
>> Hi
>>
>> @Asad <[email-masked]>
>>
>>
>>
>> We need your assistance here. The customer ordered a bundle
>> BNDL-SS76715+CS31715
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
>> customer only received the car seat without the stroller. The customer has
>> raised a return . as per Moataz collection can't be arranged from his area
>> now.
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Wed, 24 Jun 2020 at 18:41, Alaa Musa <[email-masked]> wrote:
>>
>> Dear Zubair,
>>
>>
>>
>> We need an update here!
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Tue, 23 Jun 2020 at 11:50, Alaa Musa <[email-masked]> wrote:
>>
>> Dear team,
>>
>>
>>
>> Any update
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Sun, 21 Jun 2020 at 16:20, Malak Nobeh <[email-masked]> wrote:
>>
>> Reminder
>>
>>
>>
>> On Wed, 17 Jun 2020 at 15:47, Zubair Wahid <[email-masked]> wrote:
>>
>> BNDL-SS76715+CS31715
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> Please
>> locate this item in the warehouse and update accordingly
>>
>>
>>
>> Thanks
>>
>> Zubair
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 9:20 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>  Dears,
>>
>>
>>
>> Please update urgently, this is as a bundle BNDL-SS76715+CS31715
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
>> customer only received the car seat without the stroller. The customer has
>> raised a return . as per Moataz collection can;t be arranged from his area
>> now.
>>
>>
>>
>> Please check for the stroller and arrange to ship it asap.
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>>
>> --
>>
>>
>>