Subject: Re: SO#200251494_2 || MCI || Urgent Compliant
From: Alaa Musa <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Thu, 25 Jun 2020 16:13:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Thanks for the reply.

The customer is based in KSA, Arar. The bundle was committed from KSA tamer
warehouse, however while shipping they shipped only the car seat, the
stroller wasn't shipped . We've been chasing the team at tamer warehouse to
arrange shipping for the item but we didn't receive any update till now.
The returning team wasn't able to find a courier that would be able to
collect the item from Arar for us to replace the full item.

The stroller is sold separately as well, can I place a new order for the
stroller only?

https://www.mumzworld.com/en/babytrend-sit-n-stand-double-stroller-elixer
BK-SS76715

This is one of the MCI complaints,

Regards,
Alaa

On Thu, 25 Jun 2020 at 15:41, Asad . <[email-masked]> wrote:

> Where is this customer based?
>
>
>
> Please give more details about the issue with the customer. If he ordered
> a bundle then why he didn’t get both items?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Alaa Musa <[email-masked]>
> *Date: *Thursday, 25 June 2020 at 3:36 PM
> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
> [email-masked]>, Hussain Firoz Miyagamwala <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *Malak Nobeh <[email-masked]>, Amani Bani Odeh <
> [email-masked]>, Ekta Jesswani <[email-masked]>, customer care <
> [email-masked]>
> *Subject: *Re: SO#200251494_2 || MCI || Urgent Compliant
>
>
>
> Hi
>
> @Asad <[email-masked]>
>
>
>
> We need your assistance here. The customer ordered a bundle
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
> customer only received the car seat without the stroller. The customer has
> raised a return . as per Moataz collection can't be arranged from his area
> now.
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Wed, 24 Jun 2020 at 18:41, Alaa Musa <[email-masked]> wrote:
>
> Dear Zubair,
>
>
>
> We need an update here!
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Tue, 23 Jun 2020 at 11:50, Alaa Musa <[email-masked]> wrote:
>
> Dear team,
>
>
>
> Any update
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Sun, 21 Jun 2020 at 16:20, Malak Nobeh <[email-masked]> wrote:
>
> Reminder
>
>
>
> On Wed, 17 Jun 2020 at 15:47, Zubair Wahid <[email-masked]> wrote:
>
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> Please
> locate this item in the warehouse and update accordingly
>
>
>
> Thanks
>
> Zubair
>
>
>
>
>
> On Wed, Jun 17, 2020 at 9:20 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>  Dears,
>
>
>
> Please update urgently, this is as a bundle BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
> customer only received the car seat without the stroller. The customer has
> raised a return . as per Moataz collection can;t be arranged from his area
> now.
>
>
>
> Please check for the stroller and arrange to ship it asap.
>
>
>
> Thanks,
>
> Amani
>
>
>
>
> --
>
>
>