Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Thu, 25 Jun 2020 15:00:13 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> Please create CRA to proceed.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 2:56 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> The order was delivered but the customer doesn't really want the item
> anymore. Please collect it on Saturday as much as possible, the customer is
> extremely furious about the delay.
>
> @Alina D'Souza <[email-masked]> @Returns.fc
> <[email-masked]> - please arrange the collection and once
> received kindly create the CRA to proceed with the refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 24, 2020 at 3:22 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Angeli Fontillas <[email-masked]>  DId you refund the customer?
>>
>> The order was returned today from EM Post...
>>
>>
>> @Eugene Mugisa <[email-masked]>  Please hold the lost we find the
>> order now and if the customer needs it we will deliver it today
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Sun, Jun 21, 2020 at 7:36 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Please raise CRA, customer is ff up on her refund.
>>>
>>> Thank you.
>>>
>>> On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Appreciate your response.
>>>>
>>>> @Returns.fc <[email-masked]> @Denmark A
>>>> <[email-masked]>  - please assist, Sagar will be asking for a
>>>> CRA.
>>>>
>>>> Thank you
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Mary
>>>>>
>>>>> this order was lost from the WH
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> As per your email, the shipment got lost. Does it mean the courier
>>>>>> lost the package or has it been lost in the warehouse?
>>>>>>
>>>>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>>>>> <[email-masked]>  - the customer is asking for a refund, can I
>>>>>> raise a refund request?
>>>>>>
>>>>>> There is no CRA yet as returns team need a confirmation first.
>>>>>>
>>>>>>  Please advise.  Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Thanks for the update.
>>>>>>>
>>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>>> <[email-masked]>  - please create the cra, need to refund
>>>>>>> the customer asap. The customer is very furious
>>>>>>>
>>>>>>> Please advise once done. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> - 3PL
>>>>>>>>
>>>>>>>> Hello Mary
>>>>>>>>
>>>>>>>> Please refund the customer as the order was lost
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Where is this shipment?
>>>>>>>>>
>>>>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>>>>> receive her order and she doesn't have her money back.
>>>>>>>>>
>>>>>>>>> Please give us an urgent update tomorrow, the customer threatened
>>>>>>>>> to file a legal complaint.
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> *Dear Anas*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Do you have an AWB number…the same was requested by Usman on the
>>>>>>>>>> 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Best regards*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Raj.P*
>>>>>>>>>>
>>>>>>>>>> E-Commerce & Large Enterprises
>>>>>>>>>>
>>>>>>>>>> Manager | Parcels and express BU
>>>>>>>>>>
>>>>>>>>>> Head Office
>>>>>>>>>>
>>>>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>>>>
>>>>>>>>>> *T*
>>>>>>>>>>
>>>>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>>>>
>>>>>>>>>>  |
>>>>>>>>>>
>>>>>>>>>> *  M*
>>>>>>>>>>
>>>>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>>>>
>>>>>>>>>> *E*
>>>>>>>>>>
>>>>>>>>>>  [email-masked]
>>>>>>>>>> <[email-masked]>*
>>>>>>>>>>
>>>>>>>>>>  |
>>>>>>>>>>
>>>>>>>>>> *  W*
>>>>>>>>>>
>>>>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>>>>
>>>>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>>>>
>>>>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *@ your service 24/7 ! *
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh
>>>>>>>>>> Pattabhi <[email-masked]>; customer care <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly do the needful as the customer called again to follow up
>>>>>>>>>> and asked for order cancellation and order refund.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer called again to follow up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly check advise asap to proceed.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>>
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Please advise if this is lost so we can create a refund
>>>>>>>>>> escalation.
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi All,
>>>>>>>>>>
>>>>>>>>>> Please advise with the tracking number.
>>>>>>>>>>
>>>>>>>>>> The customer has been following up daily.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please share with us the AWB, the customer called to follow up
>>>>>>>>>> again
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Usman,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please ensure the delivery asap.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb
>>>>>>>>>> as there was none in the system
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>